Cyberdome Manager

Apply now Job no: 495874
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Information Technology, Safety and Security

About Us: Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
Job Summary/Basic Function:

The Cyberdome Manager will provide overall staff management and mentoring of the hired undergraduate workers. The manager will also coordinate with Co-PIs and graduate assistants on research needs. Finally, the manager will act as coordinators of research requests of the Co-PIs and graduate assistants.

Department Overview:

Boise State University’s Institute for Pervasive Cybersecurity is a leader of innovative cybersecurity research and advancement in Idaho and the region. The Institute is currently welcomes and facilitates strategic partnerships with industry, higher education, business and government to improve cybersecurity for Idaho and the nation. The Institute also works to commercialize ground-breaking research and tools, and educate graduates to become the change-makers and forward-thinkers of the 21st century.

Level Scope:

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Essential Functions:
  • Establish operational metrics and KPIs to drive quality, and efficiency.
  • Manage staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
  • Develop and maintain an educational and research environment where the knowledge and performance of the group is constantly advancing.
  • Perform staff appraisals.
  • Develop and mentor staff, ensuring training and development opportunities are maximized.
  • Build and maintain employee morale and motivation.
  • Oversees the daily operations of the Cyberdome environment, ensuring the student and staff team is aware of the daily activities/schedule and service level agreements.
  • Address scheduling concerns/gaps, approves reporting, briefs leadership and clients on incidents.
  • Reviews issue reports for platform performance.
  • Compiles report packages for internal/external clients.
  • Provides mentoring to student workers to improve on Cyberdome efficiency, and readiness response.
  • Leads client incident response coordination.
Knowledge, Skills, Abilities:
  • Experience in complex technology or public cloud environments.
  • Experience with developing and optimizing applications on cloud/Linux-based systems.
  • Good understanding of public cloud architectures.
  • Experience in project management for operational systems (people, hardware, software and processes).
  • Experience working with end-customers to ensure timeliness of deliverables are provided efficiently and effectively.
  • Experience in the preparation of training material and offering of training courses.
  • Experience in organizing and coordinating small teams in service models (e.g., helpdesk environments).
  • Experience in providing support for cybersecurity platforms and outcomes.
  • Proficient in scripting languages (shell scripts and/or PowerShell) and regular expressions
  • Experience in understanding threat vectors and pragmatic methods of reducing risk
  • Experience leading teams to accomplish established goals.
  • Solid people skills.
  • Strong communication (written and oral) and interpersonal skills.
  • Experience monitoring and maintaining metrics and SLAs.
  • Experience working with customers in a service environment.
Minimum Qualifications:

Bachelor’s degree and 2+ years of experience in computer operational management and complex computational environments, or equivalent. BS or MS in technology or technology management field, with at least one cybersecurity industry certification (e.g. Sec+, SANS GIAC, SSCP, etc) or technical cybersecurity certification (e.g. Cisco, Palo Alto, etc).

Preferred Qualifications:

  • Experience leading teams to accomplish established goals.
  • Solid people skills.
  • Strong communication (written and oral) and interpersonal skills.
  • Experience monitoring and maintaining metrics and SLAs.
  • Experience working with customers in a service environment.
Salary and Benefits:

Salary starts at $79,300 depending on experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Please provide a resume or CV and cover letter indicating interest and qualifications. 



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Applications close: Mountain Daylight Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to
Annual Security and Fire Safety Report