Student Success and Mentorship Coordinator

Apply now Job no: 496022
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Administration and Business Operations, Customer Service, Academic Programs

About Us: Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
Job Summary/Basic Function:

The Student Success and Mentorship Coordinator will aid the University goals for student persistence and completion with the goal of closing equity gaps per recommendations from the Northwest Commission on Colleges and Universities and Idaho State Board of Education. This position will be responsible for monitoring, evaluating, and improving student persistence strategies including mentoring programs, individual student support, and the coordination of cross-campus collaborations that improve outcomes. This position will utilize data to understand the retention needs and issues of Boise State students and engage empirical research and innovative practices to identify and implement persistence strategies that address service/support gaps and increase the recruitment, retention, and graduation rate of students identified in the selected cohort. The Student Success and Mentorship Coordinator works closely with student success-oriented positions across the division and university in the development of a comprehensive and highly accessible culture of student success at Boise State. . The successful candidate will exhibit a high degree of self-awareness, an understanding of how identity and background can shape the college experience, and an interest in serving all Boise State students.

Department Overview:

New Student Programs makes the transition to Boise State less stressful and complicated for students and their families by creating connections, providing important information, and assisting with the navigation of university processes through comprehensive orientation and transition programming. We create and implement orientation, transition and ongoing engagement programs for new students and their families.

Level Scope:

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Essential Functions:

Student Success and Mentorship Coordinator must:
Mentorship: In partnership with cross divisional student service resources and departments, provide direct case management support to students at-risk of leaving or not returning to the University including educational planning, decision-making, values clarification, and understanding and overcoming barriers to academic success.
• Oversee mentoring program(s) designed to support students identified as benefitting from additional support.
• This includes the recruitment, training, and supervision of student staff and/or volunteer mentors and the facilitation of connections between mentors and students.
• Organize and implement programs and events designed to facilitate contact between mentors and students and to celebrate the successes/milestones of the target population through events such as the First-Generation Graduation ceremony.
• Engage empirical research and establish best practices in student support.

Strategize: develop, implement, and evaluate methods to identify and outreach to target student populations including but not limited to, transfer, residential, commuter and Pell eligible students.
• Utilize data systems to evaluate new approaches for the implementation of academic, financial and personal support and intervention for students at different pivotal points of the college experience.
• Lead collaboration with campus partners to identify and provide ongoing cross-divisional education opportunities. This Coordinator will undertake opportunities to coalesce university resources beyond student affairs and work in conjunction with the Student Retention Committee efforts.

Provide coordination support for orientation programs for all incoming students, while functioning as a valued advocate for historically marginalized populations.
• Contribute to the visioning and execution of annual orientation programming for students
• Support the planning and execution of student trainings.
• Provide relational and developmental support to student staff (orientation coordinators).
• Coordinate with Campus Services as dictated by the Asst. Director.
• Coordinate with affinity group partners meant to establish community at the point of orientation but continued through fall

Knowledge, Skills, Abilities:

- Ability to lead and work collaboratively with others; strong relation builder and developer.
- Ability to professionally represent Boise State University
- Excellent oral, written, and interpersonal skills
- Experience with developing programming, training, and learning environments with the goal of enhancing intercultural dialogue and understanding.
- Demonstrated skills in the recruitment and retention of a diverse student staff and ability to create inclusive programs and work environment
- Ability to manage multiple tasks simultaneously
- Ability to effectively develop publication materials (both print and electronic), manage office websites, online reservation system, all Microsoft Office programs, select Mac software, and other programs as needed.
- Analytical and/or experiential knowledge leveraging data, empirical research, and established best practices to address equity/achievement gaps in postsecondary education.
- The ability to facilitate medium and large groups, with attention to learning and building inclusion

Minimum Qualifications:

Bachelor’s Degree or equivalent relevant professional experience.

Preferred Qualifications:

Master's Degree College Student Personnel, Student Development, Student Leadership, Counseling, Higher Education/Student Affairs Administration, Indigenous Studies or Tribal Relations or related field.

1-2 years experience
Salary and Benefits:

The salary range for this position is $41,225.60 - $43,513.60. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Cover Letter



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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
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Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to
Annual Security and Fire Safety Report