Student Success Advisor (Remote/Hybrid Eligible)

Apply now Job no: 496895
Work type: Non-Classified/Professional
Location: Boise, ID, Remote
Categories: Academic Programs, Education and Training, Hybrid

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

The Student Success Advisor is integral in creating a cohesive, transparent experience for online students from the time of inquiry to graduation. Works with students to enhance academic planning, student satisfaction, student persistence and retention.

Department Overview:

The Boise State Online advising team works with online students throughout their entire educational journey. We care deeply about providing both fully online and flex students with a positive advising experience from admission to graduation. Our team onboards students to Boise State, supports them during their time at the university, and celebrates with them at graduation. We treat each student as a unique individual, empowering and equipping them with the information and tools they need to reach their goals. We care deeply about student success and meet students where they are at to help them reach their goals. Join us as our next Student Success Advisor!

This position may have the opportunity to work remotely where all work is performed from an alternative work location either within or outside the State of Idaho.

This position may have the opportunity to work hybrid where a mix of in-person work from a Boise State worksite and an alternative work location is utilized. Candidates must be able to work on-site as needed.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry-level professionals and/or support employees.

Essential Functions:

● Serve as an academic advisor for an online degree program. Assist students in course sequencing, registration, adding and dropping courses, university forms and paperwork.
● Advise admitted students through an orientation to Boise State and the academic program, selecting classes, registration, textbook ordering, and preparing for class start-up.
● Track and project student enrollment, degree plan, and degree progression.
● Discuss academic progress as it relates to degree requirements and student interests. Advise students at key points in time while students are enrolled to get a progress update, identify an appropriate degree path, point out critical future deadlines, and gather feedback regarding overall program experience.
● Coach students through academic difficulties, developing a growth mindset and improving academic beliefs and behaviors to achieve success.
● Engage in intentional and continuous efforts to improve service to and coaching of students, which includes improving internal processes, procedures, resources and published content.
● Interpret academic policy, rules and regulations of online program and university as needed.
● Coordinate with the program coordinator, field advisors, faculty and support staff within the online program to provide coordinated support and advising for the student.
● Demonstrate a high level of maturity and independent judgment when working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.
● Maintain professional flexibility to accommodate rapidly changing processes, program information and priorities.

● Provide resources to students regarding how to prepare for taking and being successful in face-to-face and online classes. In addition to web-based orientation regarding online learning, also advise students on time management, communicating in an online setting, and use of Canvas as needed.
● Track and project student enrollment, degree plan, and degree progression.
● Communicate effectively, proactively, and regularly with students using telephone, email, and virtual communication tools.
● Serve as student services advocate by providing accurate information related to registration, graduation, credit transfer, degree requirements, tutoring, financial aid, fee payment, course materials/tests, counseling services and community resources. Refer to service specialists as needed.
● Interpret academic policy, rules and regulations of online and flex programs and university as needed. Problem-solve a variety of student related issues that will involve interpreting policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action.
● Support the enrollment, retention, and graduation goals of the assigned program(s), Extended Studies and the University.
● Serve as a contact and advise individuals who indicate interest in pursuing an online or flex degree program through Boise State University. Providing accurate information regarding the academic program attributes, admissions, financial aid, online education and degree plans.
● Provide advice to prospective students about university policies, programs of study and degree options
● Be fully informed of Boise State admission policies and procedures to clearly communicate the intricacies of the process to prospective students.
● Follow up with prospective students on a regular basis, sharing academic degree details, admission materials needed by the university, and the academic program and processes that need to be completed.
● Work with applicants, encouraging them to complete university and academic program-specific admission requirements.
● Support the Student Success team to provide information for follow-up with prospective students. Coordinate messaging to create uniformity and consistency across the teams
● Engage in intentional and continuous efforts to improve the recruitment of new students who are a good fit for the online and flex programs.
● Successfully develop and maintain positive, collaborative, respect-based relationships with co-workers, customers, and stakeholders within and outside of Boise State, including: online program coordinators, academic department leadership, faculty and support staff; Boise State Enrollment Service Offices, Graduate Admissions, and Degree Services, Academic Advising and Enhancement, community college transfer center coordinators and academic advisors, community college administrative staff, and professional educators.
● Complete and balance multiple work projects, respond with adaptability to rapidly changing priorities, and work well under pressure. Proven work performance that is reliable, dedicated, productive and exhibits strong self-initiative.
● Provide effective customer service and to actively listen and appropriately respond to colleague, stakeholder, and supervisor needs/requests.
● Work effectively both independently and cooperatively as a member of a team. Willingness to take direction, remain open and amenable to instruction, and quickly acquire/learn/share new knowledge/skills as needed.

Knowledge, Skills, Abilities:

● Ability to perform in a manner that is reliable, dedicated, productive and exhibits strong self-initiative.
● Experience in providing excellent customer service.
● Ability to collaborate and negotiate to achieve a desired outcome, to persuade and motivate others to pursue action.
● Experience in handling difficult and sensitive situations, use sound, independent judgment within general policy and legal guidelines. Defuse tension in customer interactions, should it arise.
● Ability to assimilate and organize material and ideas to communicate effectively in a variety of forms.
● Communicate virtually in a professional manner. Compose written material with a succinct, articulate message free of spelling or grammatical errors.
● Knowledge of and understanding of the online learning environment.
● Establish and maintain effective working relationships with and elicit cooperation from colleagues, members of external groups, and co-workers on complex issues.
● Ability to preserve the confidentiality of sensitive information.
● Ability to thrive in a dynamic atmosphere and manage multiple projects with competing deadlines.
● Be sensitive to the concerns and needs of diverse student populations.

Minimum Qualifications:

Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.

Preferred Qualifications:

● Master’s degree in an appropriate field from an accredited college or university.
● Experience supporting or advising online learners.
● Experience providing academic advising in a higher education environment.
● Experience with PeopleSoft or similar student information systems.
● Experience with Slate or similar Customer Relations Management (CRM) database.
Salary and Benefits:

Salary of $45,905/yr. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Cover Letter and Resume



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Applications close: Mountain Daylight Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to
Annual Security and Fire Safety Report