Technical Records Specialist 2

Apply Now Posting Code: 3732178
Work type: Classified
Location: Boise, ID
Categories: Administration and Business Operations, Student Services, Financial Aid

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

Provides technical support for the client services function of communicating with students and families about their college financing options and navigating the various financial aid and scholarships processes. 

Department Overview:

Join a team that appreciates not only the big picture but the small details. We are looking for someone who can help us with their attention and focus. The primary purpose of this position is to provide processing support and assistance for the Financial Aid and Scholarships Office. The ideal candidate demonstrates strong attention to detail, ability to manage high workloads, an analytical approach to problem solving, excellent communication skills and the ability to work independently and within a team.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

60% of Time the Technical Records Specialist 2 must:

  • This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
  • Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.
  • Advising students and families of college financing options, interpreting policies and procedures in-person, over-the-phone, and via e-mail.
  • Record electronic notes in designated database systems to document student interaction for future reference and continuity of student service.
  • Participate in fact-finding and solution-finding activities to support excellent student service and improve business processes.

35% of Time the Technical Records Specialist 2 must:

  • Collecting documents, screening for accuracy, and recording on computer system.
  • Processing student requests and/or initiating other actions required on the part of the Financial Aid Counselors.
  • Initiate communication with state and federal agencies as necessary to validate students’ Title IV eligibility, such as: the Department of Homeland Security
  • Serving as a liaison to other teams within the department and to other customer service supervisors in Enrollment Services/Student Financials departments.
  • Draft and send effective written communication to a variety of recipients.
  • Completing special projects to support the day-to-day operations of the office.

5% of Time the Technical Records Specialist 2 must perform other duties as assigned. 

Knowledge, Skills, Abilities:
  • Some knowledge of: supervisory practices and data management.
  • Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.
Minimum Qualifications:

Experience: monitoring record systems to identify and correct errors; interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs; analyzing information and researching a variety of sources to identify and resolve problems or issues; dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations; entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

Preferred Qualifications:

  • Direct work experience in a financial aid or scholarships office.
  • Use Excel or similar spreadsheet tools.
  • Experience balancing and coordinating high workload of multiple job duties under general supervision.
Salary and Benefits:

$18.00 per hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Resume, Cover Letter, 3 References



Advertised: Mountain Daylight Time
Applications close: Mountain Daylight Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
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Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to
Annual Security and Fire Safety Report