Events & Operations Specialist

Apply Now Posting Code: 3811389
Work type: Classified
Location: Boise, ID
Categories: Customer Service, Facilities Maintenance, Event Support

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

To coordinate and provide equipment and facility set-up for meetings, conferences, and special events; provide customer service to building patrons; monitor facility use and ensure conformance with policies and procedures; perform facility maintenance and cleaning; perform related work.

Department Overview:

The Student Union sits in the heart of the Boise State campus and serves as the central hub for students, faculty, and staff. We foster a sense of community by embracing the diversity of students, faculty, staff, alumni, and guests. We develop students as lifelong learners by delivering an array of cultural, educational, social, and recreational programs, events, services, and facilities.

Level Scope:

Applies basic skills while developing some specialized skills in procedures, operations, techniques, tools, materials, and/or equipment appropriate to area of specialization; performs routine and/or repetitive tasks; limited decision making required; generally works under close supervision; has no or limited experience; work is performed from within specific limits of established procedures and/or defined instructions.

Essential Functions:

60% of Time the Building Facility Specialist must:

  • Interprets event documents and diagrams to determine event needs; prioritizes work sequencing and order of task completion considering current and future meeting room usage and determines equipment to remain; identifies or anticipates problems and takes corrective action.
  • Applies knowledge of fire safety codes and ADA guidelines to determine correct aisle width and safe entries and exits; sets up seating, tables, staging, program aids, and equipment; sets up and troubleshoots audio-visual operations including sound and lighting equipment such as sound systems, wireless microphones, mixers, video and data projectors, and connects telephone and audio data lines; recommends service improvements for all areas of the facility; monitors and controls facility environment including HVAC and lighting; observes facility and equipment to ensure compliance with risk management objectives and public safety; observes, responds to, and reports unusual occurrences such as theft, vandalism, illness, and drug and alcohol related problems; recommends safety and security solutions.
  • Provides customer service and communicates with facility users to ensure event needs are met; assesses and resolves customer complaints. Assists customers and visitors with directions and information regarding events. Uses feedback to report program success and customer satisfaction. Evacuates customers in emergencies.
  • Performs basic facility and equipment maintenance and cleaning ; monitors cleanliness of facility; performs basic equipment repairs; replaces light bulbs; performs special projects as assigned.

35% of Time the Building Facility Specialist must:

  • Completes building opening and/or lockdown procedures and opening or securing event spaces.
  • Serves as point of contact for Student Union Building before and/or after building hours are closed or in place of a Manager on Duty.
  • Provides event equipment setup in the Student Union, Alumni & Friends Center, Special Events Center, outdoor spaces, and other campus event facilities.
  • Performs custodial and facilities services for the Student Union, Special Events Center, Alumni & Friends Center, and other food service and event locations on campus.
  • Participates in and supports workplace safety and emergency procedures in the Student Union.

5% of Time the Building Facility Specialist must perform other duties as assigned. 

Knowledge, Skills, Abilities:
  • Ability to lift and carry items weighing up to 60 pounds
  • Must have sufficient speech and hearing acuity to perform customer service activities.
  • Knowledge of fire safety codes and ADA guidelines
Minimum Qualifications:

Some knowledge of: adding, subtracting, multiplying and dividing whole numbers.

Experience: providing customer service; explaining and applying policies and procedures; using tools, equipment, materials and common practices used in facility preparation including custodial work; setting work priorities; interpreting written oral instructions.

Preferred Qualifications:

  • Knowledge of event room sets, audio visual systems, and event production.
  • Knowledge and experience of standard custodial practices and equipment.
  • Ability to work in a team setting and with student employees.
  • Availability to work night and weekend hours. This position works evening hours Tuesday through Saturday.
Salary and Benefits:

$15.45 per hour. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Required Application Materials:

- Resume required
- Cover Letter preferred

 

 

Advertised: Mountain Standard Time
Applications close: Mountain Standard Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. Boise State University is committed to providing access and reasonable accommodations for individuals with disabilities. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 426-1616 or hrs@boisestate.edu.
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to publicsafety@boisestate.edu
Annual Security and Fire Safety Report