Manager, Proctoring and Certification Services (PACS)

Apply now Job no: 498316
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Information Technology, Mid-Level

About Us:
Boise State University is located along the banks of the Boise River and a short stroll from the state capitol. We are committed to an innovative, transformative, and equitable educational environment that supports student success, and advances Idaho and the world.
Boise State is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Applications from individuals of all backgrounds and identities are welcomed.
Learn more about Boise State and living in Idaho’s Treasure Valley at
Job Summary/Basic Function:

This position manages maintenance activities within required deadlines and responds to the campus community requests for maintenance while developing strategies and methods for automated system improvements.

This position will be expected to work in-person from Boise State’s campus 40 hours/week. 

Department Overview:

This 100% onsite position oversees Boise State’s portfolio of revenue-generating testing (Placement Testing, Credit for Prior Learning Testing, Distance Learning Proctored Exams, Vendor Testing, and Saturday & Group Testing) and serves as the community and vendor liaison expert to develop and expand upon testing opportunities both at Boise State University and in partnership with community entities.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and /or support employees.

Essential Functions:

60% of the time the Manager, Proctoring and Certification Services must:

  • Participate in software and integration testing; reviews, analyzes and documents test results and recommends changes to achieve desired results. Reviews new functionality and communicates and trains other system users.
  • Analyze and review application systems modules and documentation to ensure applications are properly developed and implemented into production according with department standards and customer requirements, maintain the development and production environments, run processes, and assist developers in diagnosing production problems.
  • Create and design queries of data, collaborate with other team members and users to identify problem areas and be proactive in recommending solutions to problems. Participate in group projects or in one-to-one meetings with client users to design, test, and train in the specific applications and improve their skills in systems analysis.

35% of the time the Manager, Proctoring and Certification Services must:

  • Coordinate with departments and units around campus to maintain and improve established systems and procedures for testing, such as New Student Orientation Placement Testing, the CWI Credit for Prior Learning Testing partnership and Educational Access Center (EAC) Accommodated Testing.
  • Develop with internal and external partners, new revenue-generating testing solutions that meet the needs of our campus and broader community.
  • Provide direct supervision to student proctors and temporary classified staff who oversee both in person and remote testing.

5% of the time the Manager, Proctoring and Certification Services must:

  • Perform other duties as assigned. 
Knowledge, Skills, Abilities:
  • Ability to adapt to changing workplace technology.
  • Highly organized, able to work effectively across organizational boundaries.
  • Knowledge of systems analysis and operating system environments.
  • Ability to develop technical documentation such as job recovery procedures, IT standards or a data dictionary.
Minimum Qualifications:

Bachelor’s Degree and 2 years of experience, or equivalent progressively responsible professional experience.

Salary and Benefits:

Starting salary is $53,456.00 annually, commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

The department offers a relocation reimbursement allowance if needed.

Required Application Materials:

Cover letter, resume and contact information for three professional references.



Advertised: Mountain Daylight Time
Applications close: Mountain Daylight Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. Boise State University is committed to providing access and reasonable accommodations for individuals with disabilities. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 426-1616 or
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to
Annual Security and Fire Safety Report