This position manages day-to-day activities to ensure the department is running efficiently and meets the expectations and needs of customers and staff. May work on assignments related to project development and management initiatives, internal operating procedures, business processes and policies.

SAEM Shared Business Services provides financial and operational support to the Student Involvement and Leadership Center, Associated Students of Boise State University (ASBSU), Student Media, Career Services, New Student Programs, and the Office of the Dean of Students. The successful candidate for this role will be as comfortable performing financial processing tasks accurately and efficiently as they will be navigating policy questions, collaborating with a variety of partners, including students, on-campus partners, and external constituents. 

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training.

Financial Processing

• Utilizes a variety of information systems including CampusGroups (a student engagement platform) and Oracle Financials to support end to end financial processes from pre-approval to payment and expense reconciliation for student and department programs and activities.
• Reviews documents and event and purchasing requests to determine appropriate actions, ensures compliance with university policies and procedures; researches, analyzes, and resolves complex processing  issues; works with students, staff or other involved parties to explain changes and take appropriate corrective actions.
• Meets with program coordinators and department leadership to obtain or verify information; approve changes and modifications to program plans and student organization expenditures.
• Interprets, applies, and provides information on policies, rules, requirements, and procedures; composes communications to advise on next steps in the business process;  provides training and guidance to staff; collaborates with others including Procurement and Vendor Services, Treasury and other university departments as needed.
• Provides leadership in technical and financial on-boarding of new staff and students.

Constituent Services

• Delivers high-quality, timely service to staff and students with professionalism and patience; attends student organization and department meetings to support activities and serves as a technical and policy consultant.
• Provides training and decision support to other divisional personnel (with focus on administrative support staff, coordinators and student employees).
• Works directly with external customers. Relies on delegated authority, knowledge, and judgment to answer more complicated requests where there are no clear procedural responses. Researches and analyzes information to make decisions and resolve complicated issues.
• Successfully develops and maintains positive, collaborative, respect-based relationships with co-workers, customers, and stakeholders within and outside of Boise State.
• Participates in departmental, divisional, and university events, initiatives, and workgroups.

Student Engagement Platform Maintenance and Improvement

• Develops and maintains expertise in Campus Groups (or future campus engagement platforms) and related student-centered systems and processes;
• Becomes acknowledged “subject matter expert” for Shared Business Services and available to ecosystem partners and students;
• Participates as needed in the development of training content and delivery for student organizations.
• Seeks proactive education and training to remain current on system updates and new and existing university policies and procedures.

Perform other duties as assigned. 

• Excellent oral and written communication skills
• Demonstrated ability to work well under pressure and with tight deadlines
• Ability to perform a wide range of duties and tasks
• Ability to interact effectively as a member of a team and work collaboratively with faculty and staff
• Ability to extract and interpret financial information from an information system
• Adaptable and efficient with an eye towards simplifying and improving processes

Bachelor's degree or equivalent experience

Preferred Qualifications:

• At least one year in a role providing financial processing, purchasing, or administrative support to a varied group of stakeholders
• Strong evidence of work navigating complex policies, especially travel, purchasing, contracts, and accounts payable.
• Experience with student engagement platforms such as Campus Groups, Engage, OrgSync, or similar, especially with regards to financial processing

• Professional resume or CV
• Cover letter specific to the position
• 3 professional references, including at least one current or former direct supervisor

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/