The Senior Advising Coordinator is the lead point of contact for admitted and enrolled students in the online program(s). Leads work focused on student success and advising within the online program(s). Also partners with staff from the Enrollment and Student Success team in Extended Studies and academic departments to create a cohesive, transparent experience for online students from the time of inquiry to graduation.

This position may have the opportunity to work hybrid where a mix of in-person work from a Boise State worksite and an alternative work location is utilized within the State of Idaho. Candidates must be able to work on-site as needed.

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!

The Boise State Online advising team works with online students throughout their entire educational journey. We care deeply about providing both fully online students with a positive advising experience from admission to graduation. Our team onboards students to Boise State, supports them during their time at the university, and celebrates with them at graduation. We treat each student as a unique individual, empowering and equipping them with the information and tools they need to reach their goals. We care deeply about student success and meet students where they are at to help them reach their goals. Join us as the Senior Advising Coordinator!

Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices, and procedures.

● Provide academic advising and support services for students enrolled in online program(s).
● Successfully onboard admitted students prior to the start of the first semester in the online program(s). Onboarding includes an orientation to Boise State and the academic program, selecting classes, registration, textbook ordering, and preparing for class start-up.
● Assist students in developing educational plans commensurate with student needs, interests and goals.
● Provide pre-enrollment advising to students considering full-time and part-time options
● Partner with the academic program leadership, faculty, and career advisors to provide professional/career planning
● Track online program students, including the collection of relevant enrollment data, degree plans, advising notes, degree progression, and benchmarks for completion and graduation.
● Discuss academic progress as it relates to degree requirements and student interests. Advise students at key points in time while students are enrolled to get a progress update, identify an appropriate degree path, point out critical future deadlines, and gather feedback regarding the overall program experience.
● Coach students through academic difficulties, developing a growth mindset and improving academic beliefs and behaviors to achieve success.
● Interpret academic policy, rules, and regulations of online programs and universities as needed. Problem-solve a variety of student-related issues that will involve interpreting policies and procedures, fact-finding, communicating with field experts, creating options, and deciding final action.
● Coordinate with the academic program leadership, faculty, and staff in the online program(s) to provide coordinated support and advising for the student.
● Demonstrate a high level of maturity and independent judgment when working with various constituencies to analyze and evaluate the needs of the student, accurately assess the situation, determine appropriate information and referrals, exercise discretion to resolve issues, and tailor the message to fit each unique situation.
● Support the enrollment, retention, and graduation goals of the online program(s), Extended Studies, and the University.
● Train, mentor, and directly supervise Senior Students Success Advisor(s) and Student Success Advisor(s) who work with students admitted to and enrolled in online programs.
● Be a functional expert for student services information related to admission, registration, application to candidacy, academic adjustments, academic appeals, application for graduation, graduation, credit transfer, degree requirements, academic success/support, tutoring, financial aid, fee payment, course materials/tests, counseling services, and community resources. Coordinate relationships with service specialists as needed. Document and train others as needed.
● Take a leadership role in the overall documentation of student orientation, enrollment, and degree progress tracking and develop best practices for tracking timelines, documentation methods, and troubleshooting.
● Lead efforts to create a unified, intentional communication plan for enrolled and stop-out students.
● Encourage student feedback regarding the overall program experience and utilize feedback for continued service, process, and program improvement.
● Provide advice to the recruitment team and prospective students about university policies, programs of study, and degree options. Utilize academic background, current enrollment, and course maps to guide students with more nuanced academic backgrounds through the admission process and enrollment in a degree plan.
● Be fully informed of Boise State admission policies and procedures, understand common admission challenges/nuances and clearly communicate the intricacies of processes to prospective students and/or Student Success teams.
● Maintain and manage the degree plan tracking sheet templates for the assigned online program(s) in order to prepare course projections each semester for the program.
● Coordinate with the academic department on relevant academic adjustments, second-degree seeking check sheets, credit for prior learning, and other degree-relevant forms, processes and appeal processes.
● Coordinate and manage the degree audit process in advance of set program clinical deadlines.
● Manage the process of preparing student folders in advance of program deadlines to provide the program with a comprehensive list of students ready to be reviewed for modality admission for the Advanced Medical Imaging (AMI) program and certificates.
● Collaborate with assigned program(s) to document upcoming changes and write/update any related advising processes.
● Knowledge of internal advising SOPs and holding staff members accountable to those expectations.
● Be the point person for the AMI program to navigate program questions, concerns, changes, and process requests.
● Lead ongoing process optimization and change implementation actions to improve coordination between advisors, the academic department, and relevant enrollment services offices.
● May perform other duties as needed.

● Support and advise students through nuanced challenges that arise throughout the admission, onboarding, enrollment, and graduation cycles.
● Train, mentor, and supervise others to support unified efforts in student services and engagement.
● Create processes to efficiently serve students and track success. Evaluate the effectiveness of work and revise approaches to reach desired outcomes.
● Perform in a manner that is reliable, dedicated, productive, and exhibits strong self-initiative.
● Provide excellent customer service.
● Collaborate and negotiate to achieve a desired outcome.
● Handle difficult and sensitive situations, and use sound, independent judgment within general policy and legal guidelines.
● Defuse tension in customer interactions, should it arise.
● Compose written material with a succinct, articulate message free of spelling or grammatical errors.
● Establish and maintain effective working relationships with and elicit cooperation from colleagues, members of external groups, and co-workers on complex issues.
● Communicate with stakeholders and staff at a distance (phone, email, virtual conferences) and in person.
● Utilize organization, communication, and time management skills.
● Preserve confidentiality of sensitive information.
● Be detail-oriented with a high level of energy, integrity, and enthusiasm.
● Be sensitive to the concerns and needs of different student populations.
● Imaginative and innovative in accomplishing assigned tasks and projects.
● Ability to collect, display, analyze, and describe data for stakeholders.

Bachelor’s or Advanced Degree and 5 years of professional experience or equivalent relevant experience.

● Master’s degree in an appropriate field from an accredited college or university.
● A minimum of one year of experience supporting or advising online and/or non-traditional students at Boise State.
● A minimum of one year of experience autonomously supervising, managing, and directing the work of others.
● A minimum of one year of experience with PeopleSoft or similar student information systems.
● A minimum of one year of experience with Slate or similar Customer Relations Management (CRM) database.
● A minimum of one year of experience in partnership and change management.

Resume and Cover Letter

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to a positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/