Reporting to the Senior Associate Dean, the Director for the new School of Public Service (SPS) Academic Success Center is responsible for leading the overall strategy, implementation, team management, collaboration, and coordination of programs and one-on-one advising to enhance student success. The center will provide direct support to SPS students in academic advising, experiential learning opportunities, and career exploration - as well as connect students with a broad range of other support services on Boise State’s campus. The Director oversees staffing the center, communicating the center’s work, and creating a wide range of programming that strategically and collaboratively supports students as they identify and work to achieve their goals. A main goal for the Director is to ensure that the Center’s work is inclusive and supports academic success for diverse students. The Director will develop the Center and have the opportunity to grow programmatic offerings within the portfolio creatively and collaboratively across the School with faculty, staff, students and administrators.

Reporting to the Senior Associate Dean, the Director for the new School of Public Service (SPS) Academic Success Center is responsible for leading the overall strategy, implementation, team management, collaboration, and coordination of programs and one-on-one advising to enhance student success. The center will provide direct support to SPS students in academic advising, experiential learning opportunities, and career exploration - as well as connect students with a broad range of other support services on Boise State’s campus. The Director oversees staffing the center, communicating the center’s work, and creating a wide range of programming that strategically and collaboratively supports students as they identify and work to achieve their goals. A main goal for the Director is to ensure that the Center’s work is inclusive and supports academic success for diverse students. The Director will develop the Center and have the opportunity to grow programmatic offerings within the portfolio creatively and collaboratively across the School with faculty, staff, students and administrators.

Manages a program and/or team typically consisting of both experienced professionals and subordinate Managers. Focuses on tactical and operational plans with short to mid term focus; significant responsibility to achieve broadly stated goals through subordinate Managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Requires broad management and leadership knowledge to lead a project or program team in one dept/job family. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines campus strategies for a program with campus-wide impact.

60% of time, the Position must:  

• Develop and implement a strategic vision for the School of Public Service’s Academic Success Center in alignment with the goals and mission of the School of Public Service.   
• Coordinate and manage the efforts in the SPS Academic Success Center to provide comprehensive academic support for SPS students related to academic advising, experiential learning, and career exploration.
• Design, implement, support, and evaluate innovative programs and approaches in academic advising, career exploration, and experiential learning.
• Facilitate collaboration within the center, across SPS with faculty and staff, SPS academic programs, and with campus partners to enhance student academic support for SPS students. 
• Evaluate programs and strategically monitor data (e.g., student recruitment, persistence and retention) to make adjustments that will enhance student academic success. 
• Recruit, hire, train, and supervise staff within the center, providing leadership, mentorship, and professional development opportunities.
• Facilitate a cohesive and collaborative team environment in the Center that promotes student success.
• Work with faculty and staff to identify and oversee the execution of meaningful touchpoints for SPS students that will facilitate their success and persistence in our programs. 
• Develop and implement a plan for identifying, supporting, and tracking students in SPS who are struggling academically.
• Lead efforts to identify and implement strategies that promote equity and inclusivity in academic support services and address the needs of diverse student populations.
• Build and maintain strong relationships with key stakeholders, including students, faculty, staff, and external partners.
• Implement effective change management techniques in strategically implementing programs and initiatives related to student academic success. 
• Coordinate with the SPS Communications Coordinator on marketing initiatives and materials that 1) increase student awareness and engagement and 2) convey the center's mission, services, and impact. 
• Oversee the Center’s efforts in student recruitment (e.g., campus visit days, summer orientation) and retention within SPS. 

35% of the Time the Position must:  

• Collaborates across campus to connect with and to engage with campus-wide efforts to build wider support for efforts that facilitate student success.
• Oversee business aspects of the SPS Academic Success Center (including budget, schedules, etc.), ensuring efficient use of resources.
• Evaluate staff performance, providing constructive feedback and support for ongoing development.
• Engage in 1:1 advising with students about their goals and how they can navigate their academic program choices, experiential learning offerings, and career exploration opportunities to achieve them (at most a few hours per week). 
• Attend and participate in professional associations to maintain awareness of trends and developments in student success in order to implement best practices to support students. 

5% of Time the Position must: 

• Perform other duties as assigned

• Knowledge, understanding, and commitment to the mission, vision, and values of the School of Public Service.   
• Demonstrated ability to produce high-quality work while working both independently and as part of a team.
• Experience developing and overseeing a strategic vision of programs.  
• Demonstrated success with planning, coordinating, and implementing large and small-scale, detail-oriented programs and events. 
• Experience with successfully managing change when implementing new programs or projects.  
• Strong commitment to diversity, equity, and inclusion.
• Must be self-directed, innovative, and flexible. 
• Ability to assess current operations to develop practical actions and programs to improve student academic success. 
• Ability to successfully develop and maintain positive, collaborative, respect-based relationships with stakeholders. 
• Be motivated by a student-centered approach and be committed to improving student success in a higher education setting. 
• Excellent communication, interpersonal, and organizational skills.
• Prior experience in team building and leading, mentoring, and supervising professional staff members.  
• Proficient in using Microsoft Office (Word, Excel, PowerPoint) and in analyzing and reporting data.
• Fiscal responsibility; experience in managing budgets.

Bachelor’s Degree and 7 years of professional experience including 3 years of managerial experience

Preferred Qualifications:

• Master's degree in a related field
• Experience in developing student success programs or expertise in student success and/or academic or career support/advising
• Five years of experience in higher education or a related area involving student affairs, student activities, student development, or similar. 
• Progressively responsible management experience, ideally in a higher education setting, related to the duties of the positions (e.g., learning assistance/enrichment centers, academic support services, academic advising, career services, student success, experiential learning support). 

$71,500 to $75,000. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Resume and Cover Letter