Technical Support Specialist 1
Job no: 498580
Position type: Non-Classified/Professional
Location: Boise, ID
Division/Equivalent: Boise State University
School/Unit: Finance and Operations
Department/Office: Network Infrastructure and Endpoint Services
Categories: Information Technology, Entry-Level
Job Summary/Basic Function: |
This on-campus position provides assistance and support to the help desk. Responsible for answering questions, training, documentation and being a clearing house for incidents before going to the rest of OIT and Boise State. Increase the first call resolution and time to resolution of incidents. Provide client support for desktop-based software applications, hardware configurations and system analysis. |
Department Overview: |
The Office of Information Technology's Endpoint Services team provides comprehensive support to staff, faculty, and students. The team's goal is to create raving fans for the Office of Information Technology by helping individuals with their technology challenges. |
Level Scope: |
Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self development. Requires theoretical knowledge through specific education and training. |
Essential Functions: |
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Knowledge, Skills, Abilities: |
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Minimum Qualifications: |
Bachelor’s degree and 1 year of desktop management experience or equivalent professional experience. Must possess standard driver’s license to drive department vehicle when required. |
Preferred Qualifications: |
Prefer degree concentration in: Computer Information Systems, Management Information Systems or Computer Science. |
Salary and Benefits: |
Starting salary is $48,609.60 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):
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Required Application Materials: |
Please submit a Cover Letter, Resume, and contact information for three professional references. |
About Us: |
Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond. Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed. Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/ |
Advertised: Mountain Daylight Time
Application close: Mountain Daylight Time
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