Provide service to students and families by guiding them through the aid application process, handling professional judgement decisions, and perform job functions related to those services.

Boise State University Financial Aid and Scholarships Department has a results-driven work environment where all employees treat each other with respect, develop themselves personally and professionally, support team efforts, and are accountable for their actions. Many efforts including leadership coaching and training are taking place to grow a department where you will enjoy working.

Entry-level professional with limited or no prior experience to contribute on a project or work team. Incumbent learns to use professional concepts to resolve problems of limited scope and complexity under close supervision while achieving day-to-day objectives. Works on developmental assignments that are initially routine in nature, requiring limited judgment and decision making. This level is typically focused on self-development. Requires theoretical knowledge through specific education and training.

60% of Time the Financial Aid Counselor, Associate must:

• Advise and counsel students and families on the financial aid process and special circumstances for individual applicants
• Advise on student loan consolidation and loan repayment options
• Process financial aid requests
• Participate in outreach activities
• Evaluate and review financial aid awards, process documents, respond to student requests
• Remain current in knowledge and understanding of regulations and technology changes

35% of Time the Financial Aid Counselor, Associate must:

• Financial Aid Counseling
• Conduct financial aid counseling directly with students, parents, faculty and staff to understand their financial aid eligibility, navigate the various processes, and answer individual questions via a multi-line phone system, e-mail and in person.
• Interaction with Technology
• Understand and use technology systems including but not limited to: Common Origination and Disbursement, National Student Loan Data System, FAAccess to CPS online, EdConnect, Electronic Loan Management (ELM), PS Campus Solutions, Perceptive Content, etc.
• In collaboration with the Systems team, assist in testing of enterprise resource management systems setup, upgrades and modifications.
• Outreach Activities
• Develop and present informational financial aid programs and community outreach events to local high school students, families and various other groups.
• Supervision/team management
• Provide training, direction, feedback, and evaluations to direct reports (if assigned) and/or leading a project team in collaboration with supervisor (N)

5% of the time the Financial Aid Counselor, Associate will perform other duties as assigned.

• Decision making skills
• Attention to detail
• Ability to work independently or in a group
• Strong communication skills

Bachelor’s degree or relevant experience

Resume, Cover Letter, Three References

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/