To oversee the planning, organizing, directing, and coordinating centralized Public Services operation for a large library in a fast-paced environment; perform related work. Work closely with Public Services staff for the day to day operations, building coordination, safety and security, unit policies and procedures, directing other staff, and training, directing and mentoring student employees as part of a collaborative group. Provides frontline customer service and assists other staff with resolving customer questions or issues. The position ensures coverage of the unit necessary for operations of the library during all hours. Serves as a bridge between the Director and staff on varied shifts. Hours may vary based on the library’s operating hours and business needs.

Albertsons Library's Public Services unit brings together traditional library services like Circulation, Maker spaces and Computing/Technology support to provide patrons with a comprehensive and enriching experience. This integration ensures seamless access to a wide array of resources, enabling patrons to utilize materials and services efficiently. The MakerLab offers a creative space equipped with advanced tools, allowing users to engage in hands-on opportunities to transform ideas into tangible projects . Additionally, our computing/technology support department maintains robust technological infrastructure, ensuring patrons have reliable access to digital resources and support. This holistic approach caters to diverse needs, fostering a community of continuous learning and innovation.

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

• Supervise and Develop Staff and Students: Directly supervises student employees, including recruitment, hiring, scheduling, training, and evaluation; resolve personnel issues and manage associated paperwork. Develop sustainable training methods and manuals utilizing various software and programs while collaborating with unit staff to ensure effective training and direction of student employees. Supervise section staff during nights and weekends, manage project assignments, and provide coverage for unfilled shifts as needed.
• Operational Management and Budgeting: Develop and evaluate workflow patterns, establish operating standards, and monitor expenditures. Prepare projections and provide input for library budget development, ensuring efficient operations. Perform duties of other staff during their absence, including purchasing, deposits, course reserves, stacks management, fines and fees, and other tasks required to maintain smooth operations.
• Building Coordination and Safety Oversight: Serve as Assistant Building Coordinator by submitting and tracking work orders, managing emergencies, maintaining building and personnel safety, and performing walkthroughs. Plan or monitor projects, collaborate with other library and university units on events, and act as the primary night and weekend contact for building issues, ensuring continuity and effective communication.
• Space Management: Oversees requests for space usage to ensure efficient and equitable allocation of facilities. This includes reviewing and approving requests, maintaining scheduling systems, resolving conflicts, and enforcing policies related to space usage and capacity. The role involves collaborating with stakeholders to address needs, providing clear communication about space requirements, and ensuring compliance with organizational policies and safety regulations. Tracks and analyzes space utilization data, generates reports to support decision-making, and addresses any last-minute scheduling adjustments to maintain seamless operations.
• Patron Services and Account Management: Provide exceptional customer service to university and community patrons by facilitating access to materials, course reserves, and computer lab technology, and managing patron accounts. Make decisions regarding material access, fines, and corrective actions while supporting other staff with complex patron issues.
• Emergency Response Coordination: Act as the designated command post during building emergencies and evacuations, assigning tasks, ensuring the safe evacuation of patrons and staff, addressing complaints or issues, and liaising with emergency personnel, including Campus Security.
• Research Assistance: Provide basic to intermediate research assistance by conducting reference interviews and answering questions in person, by phone, via chat, or through text messaging during evening and weekend hours or in the absence of reference librarian staffing.
• Be on call to cover staff and student positions and workload as absences occur.
• Perform other duties as assigned.
• May participate/collaborate with other library/university departments or committees.
• May work in collaboration with other university department personnel such as Architectural and Engineering Services, Campus Space Planning and/or Facilities, Operations and Maintenance.

• Excellent written and verbal communication skills
• Good knowledge of Library of Congress classification scheme and/or other library classification systems
• Excellent knowledge of customer service practices and principles
• Experience working independently with little or no supervision
• Experience meeting deadlines and performing tasks in a timely manner, multi-tasking in a busy environment
• Excellent interpersonal and organizational skills
• Excellent collaborative skills and ability
• Excellent computer skills and the ability to learn new programs

Bachelor’s Degree or Equivalent plus 2 Years Relevant Experience

Preferred Qualifications:

• Knowledge of management principles
• Preparing and maintaining accurate reports and data in an online environment
• Office management applications such as Microsoft Office Suite and Google Workspace, intermediate to advanced
• Two years of general library work experience
• Working both independently and collaboratively

Resume, Cover Letter and 3 professional references.

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/