Job Summary/Basic Function:

We are seeking a highly organized and proactive Agile Project Manager to join the Salesforce team. In this role, you will play a key part in driving the successful delivery of projects and new functionality. You will be responsible for leading and facilitating all agile ceremonies, including sprint planning, daily scrums, backlog refinement, and retrospectives, ensuring they run smoothly and efficiently. You will manage the product backlog, collaborating closely with stakeholders, product owners, and the technical team to ensure clear priorities and requirements are defined. Additionally, you will manage small projects, ensuring their timely completion within scope while meeting high stakeholder satisfaction. Your leadership and focus on continuous improvement will help foster a collaborative environment and enable our team to deliver high-quality products.

Department Overview:

The OIT Project Management Office (PMO) prioritizes, plans, and executes information technology projects on behalf of university stakeholders. We specialize in bringing together a variety of project teams and OIT professionals to implement meaningful projects in an efficient, thoughtful manner.

This position may have the opportunity to work remotely where all work is performed from an alternative work location either within or outside the State of Idaho.

This position is NOT eligible for VISA sponsorship. 

Level Scope:

Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices and procedures.

Essential Functions:

60% of Time the Agile Project Manager will:

• Works with single or groups of stakeholders to understand current processes and gather new requirements using a variety of techniques such as brainstorming sessions, and structured process walk through sessions.
• Researches vendors, software products, existing/comparable policy, and/or viable process options to determine best solution fits based on business requirements and alignment with university architecture.
• Develops the critical path schedule which shows the sequence of events compatible with work breakdown structure.
• Identifies resource requirements and facilitates staff assignments with input from department leadership.
• Identifies and clarifies requirements using basic conceptual and logical process/data modeling techniques such as business process flow charts, data flows, or workflows.
• Explains the project or future state process and outcomes to stakeholders to ensure buy-in, confidence in, and viability of developed solutions.
• Documents overall design and architecture of physical and virtual systems.
• Demonstrates familiarity from the end user perspective with the processes, user interfaces, policies, administrative and security aspects of the developed solution.
• Maintains project schedule, incorporating regular updates from each functional team involved.
• Identifies specific steps of a process that issues occur in and can describe the business need or requirement that describes how the issue may be resolved.
• Provides training support to staff.
• Designs user acceptance test plans and test cases.
• Assists in monitoring costs and analyzing data.
• Assists with communication plans.
• Assists in creating cutover checklists for product deployment.

35% of Time the Agile Project Manager will:

Agile Project Management & Facilitation

• Utilize agile project management methodology to foster agile best practices.
• Lead and facilitate agile ceremonies, including daily standups or scrums, backlog refinement, sprint planning and team retrospectives.
• Own and prioritize the Salesforce product backlog to ensure the team is focused on high-value items that align with business needs and sprint goals.
• Conduct requirements gathering sessions to understand business processes and operational workflows and translate business needs into technical requirements.
• Document detailed user stories and acceptance criteria.
• Oversee projects from initiation to completion, adhering to timelines and scope.

Salesforce Implementation & Optimization

• Collaborate with Salesforce administrators and developers to configure and customize Salesforce solutions that meet business requirements.
• Lead Salesforce onboarding and implementation projects.
• Create and execute User Acceptance Testing (UAT) to ensure deliverables meet business requirements and quality standards.
• Design and deliver end-user training programs to maximize adoption of Salesforce solutions.

Stakeholder Management

• Manage stakeholder relationships to maintain high stakeholder satisfaction.
• Address concerns, provide clear communication, and set expectations to ensure alignment with business and strategic goals.

5% of Time the Agile Project Manager will:

• Perform other duties as assigned. 

Knowledge, Skills, Abilities:

• Knowledge and understanding of ERP concepts and functions.
• Knowledge and/or experience in business process design and reengineering.
• Knowledge and/or experience in evaluation of software to meet business needs.
• Excellent communications skills (oral and written), interpersonal, and organizational skills are required.
• Excellent organizational skills.
• Excellent time management skills.
• Ability to present and explain complex technical topics, problems, alternative solutions to others.
• Solid understanding of software development life cycle.
• Solid understanding of project management principles and governance.
• Knowledge of SQL.
• Experience with web applications, data warehousing, and Oracle Databases.

Minimum Qualifications:

Bachelor’s Degree with 5 years experience in the same field.

Preferred Qualifications:

• Proven experience as an Agile Project Manager, Scrum Master, or Product Owner with a focus on IT projects.
• Experience with backlog management tools, such as Jira.
• Project management certification (PMP, CSM, PSM, etc.).
• Experience with Salesforce, specifically Salesforce Education Cloud, and relevant Salesforce certifications.
• Previous professional experience in higher education.

Salary and Benefits:

Starting salary is $79,019.20 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 9.27% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials:

For full consideration, please provide a cover letter indicating your interest and qualifications for this position, a resume and contact information for three professional references.

This position is NOT eligible for VISA sponsorship. 

About Us:

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/