The Residential Student Case Manager provides non-clinical case management services to students in residence (living in campus housing) whose academic and community success is being impacted by behavioral health and wellbeing needs. This position will provide training to Housing & Residence Life (HRL) staff, aid with the transition to on campus living, and support general wellbeing efforts within the department.

Come join us in the Office of the Dean of Students as a Residential Case Manager! As a vital member of our Student Outreach and Assistance Team and working in close coordination with Housing & Residence Life, you will provide non-clinical case management services to students in residence (living in campus housing) whose academic and community success is being impacted by behavioral health and wellbeing needs. You will also provide training to Housing & Residence Life staff, aid students with the transition to on campus living, and support general wellbeing efforts for our residential campus community.

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

60% of Time the Residential Case Manager must:

• Provide case management services to residential students experiencing various challenges through outreach communication, individualized meetings (develop action plans, monitor goals, support resource navigation, assist with problem solving, and provide advocacy support), suicide screening and coordination of care with campus and community resources. 
• Maintain timely case management records, including updated case records in the database. This position will have access to confidential records and information and will need to practice discretion within their work.
• Develop and review support plans in consultation with students and perform follow-ups assessing the quantity and quality of services provided.
• Serve on the Student Intervention Team, providing weekly updates and communicating trends observed in cases/situations involving residential students to the appropriate parties in Housing and Residence Life.
• Maintain on-going relationships with on and off campus resources to increase effectiveness and coordination of services.
• Serve as a liaison and offer case consultation with Housing and Residence Life staff as needed 

30% of Time: Community Development and Residence Education:

• Monitor processes and implementation of Housing and Residence Life student support protocols, including but not limited to: Students with Ongoing Needs (SwON), Ask, Listen, Refer, Columbia Suicide Severity Rating Scale screener tool rubric.
• Develop, implement, and coordinate seasonal residential training, in partnership with Residence Life leadership, that focuses primarily on awareness, prevention, intervention, and risk reduction of behavioral health concerns.
• Attend Residence Life staff meetings as needed to aid in the continuity of care for students.
• Support the efforts for the annual Becoming a Bronco wellness survey

5% of Time:

• Other duties as assigned. This includes but is not limited to at least 40 hours per year for full time employees dedicated to helping with broad divisional or institution programs or initiatives that may be outside the department such as Move-In Day, Welcome Week, Parent & Family Weekend, Bronco Day, Commencement, or other special projects.

Required Training Dates:

• Annual Resident Director training, July
• Student Leader Summer Training, August
• Student Leader Winter Training, January

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.

Preferred Qualifications:

• Master’s degree in social work or related field.
• Experience working with emerging adults.
• Experience with mental health crisis work.
• Experience working in a school setting.

Cover letter, resume, and three (3) professional references.

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/