Transportation Support Specialist

Apply Now Posting Code: 3691834
Work type: Classified
Location: Boise, ID
Categories: Safety and Security, Transportation

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

Provides a variety of high level program support functions; reviews and processes documents; determines and explains compliance with laws, rules, regulations and policies and takes appropriate action; maintains a manual or computerized records system; performs related work.

Department Overview:

Boise State University’s Department of Public Safety is responsible for more than ”people safety.” In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve. Apply and let us prove it!

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:
  • Extensive research, analysis, problem solving, and greater use of judgment in determining an appropriate course of action. 
  • The position is responsible for record keeping including processing records to ensure accuracy within complex integrated databases
  • Gather information, make decisions, resolve problems, and respond to inquiries. Utilize independent judgment and discretion as to the methods, policies, and procedures used to complete assignments.
  • Conduct involved searches which may require accessing and selecting multiple information sources or contact with clients, vendors, or outside sources to obtain information. Perform specialized support, extensive in-depth knowledge of the program.
  • Generally review, evaluate, approve, and process records and/or documents; determine acceptability; explain requirements, processes, and procedures to customers; manipulate and update manual and/or computerized records systems; and develop reports.
  • May supervise other support staff or have leadwork responsibilities.
  • Collect payments for parking violations, events, and permits. This includes making accurate change and reconciling cash registers daily. Payment forms include checks, credit cards, cash, and interdepartmental each requiring unique processing requirements and controls.
  • Provide exceptional customer service to University patrons and in some cases interact with dissatisfied and emotional customers. This requires a high degree of professionalism, active listening, and creative problem-solving and compassion. It also often requires explaining complex rules and regulations to people of vastly different cultures, backgrounds and perspectives.
  • Provide public service by explaining parking policies and answering questions for students, staff and public, provide general campus and directional information, and alternative parking options, and handle upset customers and resolve initial complaints
  • Verify parking permits, ownership, and registration of vehicles, operate two-way portable radio, and check tow and lost/stolen permit lists
  • Close or open facilities including but not limited to: locking the doors, ensuring that all safes are locked/unlocked, monitors are off/on, and lighting is off/on before making sure doors are open or shut and locked
Knowledge, Skills, Abilities:

● Knowledge of: supervisory practices; financial record keeping; bookkeeping practices; payroll methods.
● Experience: using spreadsheet software; storing, retrieving, and compiling information in a report format using database software; reviewing high school or college transcripts; using word processing software to create and modify documents; transcribing tapes into written format, OR, willing to learn this skill; working with sensitive or restricted data; using MS Excel and MS Access software; monitoring or tracking grants or contracts.

Minimum Qualifications:

Experience: monitoring a records system to identify and correct errors; researching a variety of sources to resolve problems; interpreting, explaining and applying regulations, laws, or complex policies to carry out assignments; entering and retrieving data using a computerized records system.

Preferred Qualifications:

● Minimum of a high school diploma or equivalent required.
● One year using a point of sale system and handling and balancing financial transactions
● A minimum of one year working in the capacity of a collections agent to collect on past due or unpaid debt
● Extreme attention to detail
● Ability to communicate clearly and concisely with the general public verbally and in writing
● Experience working in a college or university setting
● Experience working with a diverse customer base while delivering exceptional customer service
Salary and Benefits:

Salary of $15.42 per hour, commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Required Application Materials:

To be considered for the position, please submit the following material:
● Resume with employment history (including dates of employment)
● Cover Letter indicating your interest and qualifications for the position
● 3 Professional References

 

 

Advertised: Mountain Daylight Time
Applications close: Mountain Daylight Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to publicsafety@boisestate.edu
Annual Security and Fire Safety Report