Bronco Shop Director

Apply now Job no: 497619
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Retail, Student Services, Bookstore, Senior-Level

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

Under the direction of the Associate Vice President of Campus Services, the Bronco Shop Director performs under broad direction. The Bronco Shop is a part of the Student Affairs and Enrollment Management Division. The position has a significant impact on the development of services for communities tied to Boise State University. The Director establishes strategic and operational goals; develops and implements new processes, standards, protocols, and operational plans to achieve strategies. Regularly leads projects and initiatives that directly impact the success of students at Boise State. This position requires regular communication and influence with student success stakeholders across campus, including Academics, the Provost, Financial Aid, and Scholarships. Other campus stakeholders include Athletics, the Alumni Association, and Trademark & Licensing.

The position is accountable for leading all areas of the Bronco Shops; physical store locations, on- line store, the distribution center, and irregular selling events. The Director is responsible for providing strategic leadership and directions in the planning, implementing, improving, and evaluating of the department operations as well as promoting operational improvements. Oversees and provides direction for budgets and operational forecasts. Makes complex, independent decisions for situations to ensure department, division, and university objectives are met. Ensures the Bronco Shop remains a self-sustaining and self-funded campus partner. This position assists in managing the University’s Trademark and Licensing program in ensuring that all branded merchandise developed and purchased for resale is in compliance with Boise State Trademark and Licensing guidelines.

Additional responsibilities include assisting the Associate Vice President of Campus Services, and campus leadership in planning and executing a wide range of duties related to service, policy/program development, and implementation, which may include fiscal and administrative programming as well as representing the Associate Vice President to other staff, faculty, students, alumni, and the University’s internal community stakeholders.

Department Overview:

Campus Services consists of the Student Union, Event Services, Dining Services, and the Bronco Shops. Campus Services often provides the first connection with Students, guests, and visitors to campus. We employ more than 300 student staff members a year, providing students with hands-on experience focusing on learning outcomes to support desirable skills, attitudes, behaviors, and experiences critical to the academic experience. With our broad range of services dedicated to student success and community engagement, we welcome candidates that share the same interest in serving the community and providing the best services and products.

Level Scope:

Oversees through subordinate Managers a large, complex organization with multiple functional disciplines/occupations, OR manages a program, regardless of size, that has critical impact upon the campus. Significant responsibility for formulating and administering policies and programs, manages significant human, financial, and physical resources, and functions with a very high degree of autonomy. Frequently influences business decisions made by senior leadership. Oversees through subordinate Managers the accountability and stewardship of campus resources and the development of systems and procedures to protect organizational assets. Negotiates and influences others to understand and accept new concepts, practices and approaches. Reports to an Associate Vice President, Vice President, or Dean.

Essential Functions:

60% of time the Bronco Shop Director provides Leadership, Direction and Budget Oversight:

  • Works collaboratively with University stakeholders both inside and outside of Student
    Affairs and Enrollment Management to develop and implement divisional plans and
    priorities with a focus on the University’s strategic goals.
  • Seeks and establishes positive working relationships with all campus constituents, particularly
    faculty, students, and alumni.
  • Engages in Departmental and Divisional problem-solving for organizational issues; makes
    recommendations for efficiencies and advancement.
  • Sets strategic direction and leads the management team of the Bronco Shop enterprise and
    its operations.
  • Works with Marketing and Promotions Coordinator to develop and execute promotions that
    drive sales
  • Leads a unified team for the entire Department, assisting with communication, team
    building, professional development, incentives, and compensation review programs.
  • Establishes an annual operating budget including revenue, expense, and income sufficient to
    achieve net income goals,
  • Oversees the management of cash and inventory utilizing strong internal control practices.
  • Negotiates and/or reviews contracts, agreements, and procurements in collaboration with
    General Counsel and Finance and Administration, University constituents, and external
  • Advises and responds to questions from University departments and external stakeholders
    regarding complex issues or policies affecting assigned programs and services.
  • Serves on University committees as requested and collaborates across campus to utilize skill
    set in other areas that need assistance.
  • Provides leadership for service levels, merchandising, organization, maintenance standards,
    and sanitation of facilities, and in the development of marketing/promotional plans for the
    Bronco Shops.

35% of time the Bronco Shop Director provides Innovative Forward Thinking:

  • Practices innovative forward thinking and seeking out opportunities for continuous improvement in University retail operations and management.
  • Continuously looks for ways to get the best return on the investment of all resources in the Bronco Shop including personnel.
  • Continuously evaluates existing technology and facility innovations to lead the process of recommending emerging technologies to best support process optimization and operational efficiency.
  • Convenes an on-campus Bronco Shop Advisory Board (at least quarterly) comprised of students, faculty, and staff to solicit feedback and suggestions for improvement.

5% of time the Bronco Shop Director:

  • Perform other duties as assigned
Knowledge, Skills, Abilities:
  • Specialized knowledge and previous experience in retail planning, operations, and
  • Leadership and managerial principles;
  • Budgeting principles and practices;
  • Strategy development principles and procedures;
  • Policy and procedure development and administration principles and practices;
  • Conflict mediation principles and practices;
  • Strategic management principles and practices;
  • Program management and development principles;
  • Software knowledge Excel, Power Point, Oracle, Peoplesoft, Prism RBS, Point of Sale,
    Credit Card gateway systems, and hardware to support all business functions.
Minimum Qualifications:

Bachelor’s Degree or Equivalent plus 8 Years Experience including 5 Years Managerial Experience

Preferred Qualifications:

Experience must include:
  • Supervising and developing staff to meet challenges;
  • Leading a team to provide outstanding customer service;
  • Building collaborative relationships with various internal and external stakeholders;
  • Promoting and marketing store services to multiple constituents;
  • Establishing strategic goals, driving financial performance, and increase profits
Preferred Qualifications:
  • Experience providing strategic leadership;
  • Directing and providing leadership to subordinate staff;
  • Planning, implementing, improving, and evaluating programs, policies, and procedures;
  • Developing, administering, and managing budgets;
  • Managing multiple priorities simultaneously;
  • Evaluating research to identify potential solutions, resolve problems, or provide information;
  • Working with diverse academic, cultural, and ethnic backgrounds;
  • Utilizing computer technology for communication, data gathering, and reporting activities;
  • Communicating effectively through oral and written mediums;
  • Specialized knowledge and previous experience in retail planning, operations, and management at an institution of higher education;
  • Advanced knowledge of course materials and retail inventory management and point of sale systems including hardware, software and credit card processing.
  • Experience working with a learning management system, student information system including student financial accounts and course scheduling, as well as course material adoption platforms.
  • Proven portfolio of successful digital marketing campaigns and e-commerce strategies in a distributed store and distributed customer base environment.
Salary and Benefits:

$85,000 – $90,000. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:
  • Cover Letter
  • Resume
  • Professional References

This recruitment will remain open until filled. Priority consideration will be given to applicants who apply by 05/21/2023.



Advertised: Mountain Daylight Time
Applications close:

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Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. Boise State University is committed to providing access and reasonable accommodations for individuals with disabilities. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 426-1616 or
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