This position is responsible for administering the project management lifecycle for projects including, but not limited, software implementation and upgrades, process improvement, and physical/network infrastructure. This position has overall responsibility for the successful initiation, planning, design, execution, monitoring, controlling, and closure of a project.

The OIT Project Management Office (PMO) prioritizes, plans, and executes information technology projects on behalf of university stakeholders. We specialize in bringing together diverse project teams and OIT professionals to implement meaningful projects in an efficient, thoughtful manner.

This position may have the opportunity to work remotely where all work is performed from an alternative work location either within or outside the State of Idaho.

This position is NOT eligible for VISA sponsorship.

Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding policies, practices and procedures.

60% of the time the Salesforce Product Owner:

• Works with single or groups of stakeholders to understand current processes and gather new requirements using a variety of techniques such as brainstorming sessions, and structured process walk through sessions.
• Researches vendors, software products, existing/comparable policy, and/or viable process options to determine best solution fits based on business requirements and alignment with University architecture.
• Develops the critical path schedule which shows the sequence of events compatible with work breakdown structure.
• Identifies resource requirements and facilitates staff assignments with input from department leadership.
• Identifies and clarifies requirements using basic conceptual and logical process/data modeling techniques such as business process flow charts, data flows, or workflows.
• Explains the project or future state process and outcomes to stakeholders to ensure buy-in, confidence in, and viability of developed solutions.
• Documents overall design and architecture of physical and virtual systems.
• Demonstrates familiarity from the end user perspective with the processes, user interfaces, policies, administrative and security aspects of the developed solution.
• Maintains project schedule, incorporating regular updates from each functional team involved.
• Identifies specific steps of a process that issues occur in and can describe the business need or requirement that describes how the issue may be resolved.
• Provides training support to staff.
• Designs user acceptance test plans and test cases.
• Assists in monitoring costs and analyzing data.
• Assists with communication plans.
• Assists in creating cutover checklists for product deployment.

35% of the time the Salesforce Product Owner will:

• Solid understanding of project management principles and governance.
• Knowledge of SQL.
• Optimize and improve enterprise business processes through the strategic use of Salesforce, including monitoring Salesforce product roadmaps to recommend enhancement when new functionality is available.
• Conduct requirements gathering sessions to understand business processes and operational workflows.
• Translate business needs into functional requirements, collaborate with cross-functional teams, and own and prioritize operational user stories within the product backlog to align with business requirements.
• Utilize agile project management methodology, including leading daily standups or scrums, refinement, planning and team retrospectives.
• Document detailed user stories and acceptance criteria.
• Collaborate with Salesforce administrators and developers to configure and customize Salesforce solutions that meet business requirements.
• Develop and deliver test plans to stakeholders during UAT to ensure the quality of deliverables meets requirements.
• Develop and deliver training programs for end-users to ensure successful adoption of Salesforce solutions.
• Manage data error troubleshoot and assist with data validation.

5% of the time the Salesforce Product Owner will:

• Perform other duties as assigned. 

• Knowledge and understanding of ERP concepts and functions.
• Knowledge and/or experience in business process design and reengineering.
• Knowledge and/or experience in evaluation of software to meet business needs.
• Excellent communications skills (oral and written), interpersonal, and organizational skills are required.
• Excellent organizational skills.
• Excellent time management skills.
• Ability to present and explain complex technical topics, problems, alternative solutions to others.
• Solid understanding of software development life cycle.
• Solid understanding of project management principles and governance.
• Knowledge of SQL.
• Experience with web applications, data warehousing, and Oracle Databases.

Bachelor’s degree or equivalent, plus five years relevant experience.

Preferred Qualifications:

• Experience as a Salesforce Product Owner, or similar role.
• Experience with Salesforce Education Cloud.
• Experience as a project manager for IT projects.
• Project management training resulting in certification (PMP, CSM, PSM, etc.).
• Salesforce training resulting in certification.
• Previous professional experience in higher education.
• Prior experience with project management suite of tools, such as JIRA and SmartSheets.

Starting salary is $71,406.40 annually, commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Please submit a cover letter indicating your interest and qualifications for the position. Attach a resume with employment history (including dates of employment).

This position is NOT eligible for VISA sponsorship.