Serves as the primary staff member responsible for customer service and front office operations for an active, student-centered office.

The Student Involvement and Leadership Center believes that Boise State University students have the potential to change the world. When students get involved on campus, they extend their learning beyond the classroom, make strong connections to the campus community, gain skills that employers are seeking and develop the capacity to lead.

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet the needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Customer Service

• Determine customers’ requests and needs and provide specialized information about department’s programs and services. Identify customer service needs, make recommendations, and appropriately respond to or refer to the appropriate individual(s).
• Perform a variety of office support functions, including answering phones, screening and forwarding calls, and taking messages; scheduling meeting spaces; composing routine correspondence; compiling data and preparing reports.
• Research and interpret policies, proceedures, and technical information to resolve complex and varied issues; prepare clear and concise responses for customers.

Administrative and Departmental Support

• Assist in management of an annual student organization and fraternity and sorority life registration process and ongoing support for students seeking to create new organizations.
• Assist in daily student organization and fraternity and sorority life event registration review and approvals.
• Maintain and update electronic student organization and fraternity and sorority life records using a variety of web-based platforms and/or database tools.
• Maintain and monitor department office equipment and inventory.
• Assist with department and student group purchasing and travel processes and procedures.
• Serve as an engaged member of the Student Involvement and Leadership Center team by participating in various departmental, divisional, and university initiatives, events, and workgroups.

• Candidates who think creatively, display flexibility, and have positive, patient, and welcoming demeanors are sought for this position.
• Strong alignment and experience around creating a sense of belonging among students. 
• The ability to build rapport with a variety of students and staff with different backgrounds, beliefs, and experiences.
• Ability to work within an active, energetic, team-oriented work environment.
• Strong working knowledge of Google Suite products.
• Comfort in learning and teaching others about new computer systems and products.
• Effective verbal and written communication.

Some knowledge of: interviewing methods.

Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Preferred Qualifications:

• Experience working with college aged students.
• Familiarity with one or more of the following areas:
  • Student Organizations
  • Student Government
  • Fraternity and Sorority Life
  • Student Media
  • Service and Volunteer Programming
  • Campus Activities
• Front-line customer service experience.

• Cover letter detailing interest and qualifications for the position
• Professional resume/CV with dates of employment
• Three professional references, including at least one current or former direct supervisor

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/