Must have a People-First mindset during patient/client interactions while obtaining demographic and medical insurance information. Document the purpose of appointments in the electronic medical records system during the scheduling process. Must be flexible and adaptive to a busy clinic environment.

This position will be scheduled to work four, ten-hour shifts per week.

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

The CSR plays a pivotal role in delivering a positive check in/ check out experience, and addressing the needs and concerns for our internal and external customers.

• Create a positive, welcome and inviting experience for our patients.
• Adhere to scheduling rules to set appointments with appropriate provider based on symptoms and chief complaints presented by the customer.
• Input accurate registration information into our Electronic Practice Management (EPM) system to allow our clinical teams to provide effective care.
• Send internal communications in our Electronic Medical Record (EMR) system to our clinical and billing teams.
• Ensure the appropriate consent forms are on file to comply with HIPAA regulations and support clinic billing practices.
• Use a multi line phone system to answer calls; which may require transferring the call to another team or department on campus.
• Send or respond to emails in a clear and professional manner while complying with HIPAA regulations.
• Collect, maintain, and use Protected Health Information (PHI) in a HIPAA complaint manner.
• Invoice customer charges, and collect funds for services (co-payments, co-insurance, medications, etc.).
• Invoice service charges and perform end of day activities for the daily deposit.
• Perform other duties as assigned.

• Pleasant and positive demeanor with a commitment to exceptional customer service.
• Ability to communicate in a verbal and non-verbal manner that is friendly and welcoming.
• Professional communication skills in all platforms: phone, email, or in-person.
• Possess strong attention to detail and recall to accommodate changes to workflow, processes or technology.
• Strong ability to multitask and manage multiple priorities simultaneously.
• Knowledge of medical terminology, HIPAA privacy and security regulations, and health insurance billing practices.
• Computer technology skills including the ability to competently navigate a billing and health record system, and intermediate keyboard skills of at least 40 WPM.

Some knowledge of: interviewing methods.

Experience: interpreting, explaining, and applying regulations, laws or complex policies to carry out assignments; accessing data using a computerized system; independently handling complaints and upset individuals in a business setting; conducting sensitive fact-finding interviews.

Preferred Qualifications:

• Associates degree or higher from an accredited institution OR an equivalent combination of appropriate training and experience.
• One or more years of experience in a customer service setting with previous experience with a billing and/ or scheduling system in a healthcare environment.

Please provide a resume with employment history, a cover letter indicating interest and qualifications and three professional references.

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/