The Associate Director of Systems provides strategic leadership and hands-on technical expertise in the development, integration, and administration of the systems that support the operational and academic functions of the Division of Extended Studies. This role ensures a reliable, efficient, and service-oriented digital infrastructure that supports a wide range of credit and noncredit programs. By aligning technology solutions with the evolving needs of Extended Studies, the Associate Director plays a key role in driving innovation, supporting program growth, and advancing high-quality, student-centered services throughout the division.

This position may have the opportunity to work remotely where all work is performed from an alternative work location either within or outside the state of Idaho.

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!

The Operations team within the Division of Extended Studies comprises three distinct yet highly collaborative areas: Systems & Reporting, Scheduling Services, and Customer Services. Each team is critical in supporting the division’s mission and contributes to high-quality service and operational excellence across all programs.

Spends the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff. Manages experienced professionals who exercise latitude and independence in assignments. Establishes departmental goals and objectives, functions with autonomy. Manages the accountability and stewardship of human, financial, and often physical resources in compliance with departmental and campus wide goals and objectives. Ensures subordinate supervisors and professionals adhere to defined internal controls with a focus on policy and strategy implementation. Manages systems and procedures to protect departmental assets and requires practical knowledge in leading and managing the execution of processes, projects and tactics within one area.

● Provide strategic and hands-on leadership for enrollment management systems, serving as the primary escalation point for complex technical issues. Coordinate with campus partners to analyze, resolve, and prevent issues, ensuring seamless service delivery and operational continuity.
● Lead and develop the Systems & Reporting team by overseeing hiring, training, mentoring, workload distribution, and performance evaluations. Foster a collaborative, growth-oriented environment that encourages continuous learning, cross-training, and excellence in service delivery.
● Oversee the design, development, maintenance, and optimization of business systems and processes to ensure accuracy, efficiency, and scalability. Manage upgrades, integrations, and the implementation of new features, incorporating user feedback to drive ongoing improvement.
● Lead cross-functional process improvement and strategic initiatives by managing team capacity, gathering user requirements, and identifying sustainable solutions aligned with organizational goals. Apply change management strategies to ensure successful implementation while maintaining productivity and minimizing risk.
● Serve as a key facilitator and project lead, ensuring strong communication across teams and stakeholders. Keep projects on track by clearly communicating status updates, resolving issues, and coordinating roles and responsibilities across campus partners.
● Develop and promote Extended Studies Data Best Practices to ensure data accuracy, consistency, and transparency. Use SQL and related tools to extract, validate, and analyze data while defining standard data sets, setting clear request guidelines, and establishing service expectations to support reporting and decision-making.
● Build and sustain a high-performing Systems & Reporting team by leveraging individual and team strengths. Foster a culture of collaboration, continuous improvement, and recognition. Actively remove obstacles to support staff success and provide hands-on support when needed.
● Manage customer and stakeholder relationships by engaging regularly with division partners, monitoring service quality, and ensuring that systems and support align with evolving program needs and expectations.
● Identify, deliver, or coordinate systems training for end users to ensure effective and confident use of division technologies.
● Leverage expertise in systems, business processes, and policies to challenge existing practices and drive innovation. Promote a culture of continuous improvement by ensuring the Systems & Reporting team delivers scalable, sustainable solutions aligned with division-wide goals.
● Manage the role of the division’s information security steward, which oversees user access, ensures timely provisioning, and maintains internal controls that align access levels with job duties to minimize risk.
● Oversee the creation and ongoing maintenance of technical documentation, including system architecture, business processes, process improvements, and integration points, to support consistency, transparency, and knowledge sharing.
● May perform other duties as needed.

● Strong verbal and written communication skills, with the ability to collaborate across varied teams and stakeholders, including those with different levels of technical expertise. Skilled in conflict resolution and consensus-building to foster positive, productive working relationships.
● Proven leadership experience in managing, mentoring, and developing high-performing teams. Builds a culture of accountability, continuous learning, and shared success.
● Demonstrated expertise in project management, process improvement, and change management to drive operational efficiency and support strategic initiatives.
● Strong business and systems analysis background, with hands-on experience in system administration, troubleshooting, and solution design.
● Strong critical thinking and problem-solving abilities, with a strategic mindset and the capacity to evaluate complex issues, anticipate challenges, and deliver scalable, innovative solutions.
● Highly adaptable and resourceful, with excellent time management skills and the ability to remain effective in dynamic, evolving environments. Committed to delivering exceptional service and implementing policies with professionalism and care.
● Proficient in working with higher education systems and relational databases, including PeopleSoft, Slate, and SQL.

Bachelor's Degree or equivalent plus 5 years experience including 1 managerial.

● Master’s degree in a relevant field (e.g., Information Systems, Educational Technology, Business Administration).
● Technical certification relevant to the role (e.g., Slate, PMP, ITIL, SQL)
● At least two years of experience with student information systems (SIS) and integrated solutions used in higher education (e.g., PeopleSoft, Slate, Salesforce).
● At least two years of experience writing SQL for data analysis, reporting, and decision support.
● At least two years of professional experience working in a higher education setting, preferably within administrative, enrollment, or extended/continuing education units.
● At least two years of demonstrated experience leading cross-functional technical teams and managing complex, multi-stakeholder projects, with a focus on implementation, integration, or process improvement.

● Resume
● Cover Letter
● Three (3) Professional References

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/