The Transfer Success Manager is the leader of the team responsible for recruiting prospective transfer students to on-campus and online programs.

This position may have the opportunity to work hybrid where a mix of in-person work from a Boise State worksite and an alternative work location is utilized. Candidates must be able to work on-site as needed.

The Division of Extended Studies is on a mission to extend higher education beyond traditional boundaries. Our collaborative teams expand student access and improve student success with innovative programs that reach across our metropolitan area, Idaho and beyond. We facilitate online education, community-based programs, concurrent enrollment at high schools, summer sessions, continuing education programs and other lifelong learning options. Join us!

The Enrollment and Student Success Recruitment team is a dynamic group of passionate advocates who are all about having fun while providing exceptional support and service to students from various backgrounds. We make the recruitment process exciting by getting to know each student personally, understanding their goals, and helping them choose the perfect degree to propel their dreams forward. Together, we are on a mission to shape the future of higher education and empower students to reach their academic goals.

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems based on prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

● Management duties include interviewing, selecting and training staff who recruit prospective students for online and adult-focused programs, as well as planning and directing their work; appraising their productivity and efficiency for the purpose of evaluating performance.
● Manage recruitment team to sales process and present weekly report to unit leadership on goal and stage conversion progress and applicable coaching strategies.
● Monitor weekly workflow completion and ensure that student outreach activities are producing desired outcomes.
● Track, measure, and evaluate results to continuously improve communication plans and team processes.
● In collaboration with unit leadership, provide ongoing sales training with the student recruitment team and consistently evaluate coach adherence to identified best practices in sales communication.
● Present reports to unit leadership, identifying gaps in goal progress throughout the recruitment cycle. Collaborate with both the unit leadership and individual staff on areas of opportunity in the outreach process or pivot strategies.
● Train recruitment team on academic support services available to students; effectively communicate university policies and procedures to staff; ensure that staff understand and can articulate university policies and procedures to students.
● Handle staff complaints and grievances and take corrective action when necessary.
● Coordinate all work schedules to ensure adequate coverage to meet cycle of demand; collaborate with other supervisors to share projects based on priority; advocate for team member needs and identify skills or training gaps. Assist in coordinating relevant training for staff members.
● Collaborate with leadership marketing team; lead team in creating, implementing and continually improving application processes graduate programs.
● Lead the development and execution of annual recruitment plans for on-campus and online transfer enrollment, ensuring alignment with university goals and effective use of resources.
● Cultivate strategic relationships with key stakeholders at in-state and out-of-state community colleges and partners, such as Amazon, to strengthen transfer pathways and promote Boise State programs.
● Supervise and support Transfer Success Coordinators at the College of Western Idaho and College of Southern Idaho through coaching, performance management, and regular on-site engagement.
● Conduct proactive outreach, including cold calls, to faculty, advisors, and college leadership nationwide to generate leads and expand Boise State’s reach in online transfer recruitment.
● Collaborate cross-functionally with Student Success Coaches, marketing, and recruitment teams to coordinate messaging, align strategies, and drive out-of-state recruitment initiatives.
● Analyze recruitment data and key performance indicators using tools like Slate and PeopleSoft; prepare reports to inform decisions and guide continuous improvement.
● Maintain documentation and standard operating procedures to ensure consistency, transparency, and team autonomy across all recruitment efforts.
● Represent Boise State at transfer events, college fairs, and community college visits; travel as needed, including monthly visits to Boise State’s Transfer offices at College of Western Idaho (CWI) and College of Southern Idaho (CSI).
● Participate in professional development and contribute to team-wide initiatives and special projects as assigned.
● May perform other duties as needed.

● Strong understanding of prospective online student communication needs.
● Experience managing success metrics in a sales or recruitment environment.
● Strong understanding of the student lifecycle for online and non-traditional students.
● Ability to successfully develop and maintain positive, collaborative, respect-based relationships with all stakeholders.
● Ability to conceptualize, organize, direct and successfully execute multiple project-planning processes simultaneously.
● Ability to prepare clear, concise and informative reports on progress toward goals, correspondence and other written materials.
● Create and manage process recruitment leads and track progression through the phases of the recruitment cycle.
● Ability to handle situations using sound, independent judgment within general policy and legal guidelines.
● Effective communications skills with conflict resolution ability.
● Knowledge of mentoring others and appropriate responses.
● Ability to identify gaps in success metric and advocate for process improvement resources as needed.

Bachelor’s Degree and 2 years experience or equivalent.

● Master’s degree in a relevant field from an accredited institution.
● At least 2 years of experience recruiting online and/or non-traditional students, specifically at Boise State University.
● At least 2 years of experience independently supervising and managing staff, including directing daily work.
● A minimum of 2 years of experience leading strategic change initiatives and cultivating partnerships within the field of student recruitment.

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Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/