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Job Summary/Basic Function:
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Process Improvement Analyst:
- Work to improve efficiency of processes for departments and units. This position focuses on the people's side of adopting changes required to realize efficiencies in the operation.
Process Improvement Analyst, Senior:
- Serves as a consultant for departments and units evaluating, planning, and implementing improvements in processes, practices and organizational effectiveness. This position focuses on the people side of adopting changes required to realize efficiencies in the operation.
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Department Overview:
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The Office of Continuous Improvement (OCI) provides strategic support to enhance efficiency and effectiveness across the Boise State campus. We offer a range of services including finance and human resources system support, process improvement consulting, change management guidance and Bronco Hub expertise. Our team also facilitates and develops training opportunities to empower departments and individuals with the tools they need to succeed.
This position offers the potential for hybrid and/or flexible scheduling following a six-month training period.
This position is not eligible for Visa Sponsorship.
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Level Scope:
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Process Improvement Analyst:
- Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.
Process Improvement Analyst, Senior:
- Recognized subject matter expert who knows how to apply theory and put it into practice with in-depth understanding of the professional field with limited oversight from managers. Independently performs the full range of responsibilities within the function; requires deep job knowledge of area typically obtained through higher education combined with experience. Manages large projects or processes and problems faced are difficult and often complex; analyzes problems/issues of diverse scope and determines solutions. May manage programs that include formulating strategies and administering policies, processes, and resources; functions with a high degree of autonomy. Influences others regarding strategy, policies, practices and procedures.
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Essential Functions:
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Process Improvement Analyst:
- Solicit input and feedback from individuals and groups that directly utilize the business process to ensure that all nuances of the business needs are uncovered and considered in the solution.
- Identify where decisions may impact the campus community and gather cross-campus perspectives to obtain input, refine requirements, and bring the group to consensus.
- Utilize change management strategies to focus on the people side of project adoption.
- Employ approaches that help transition individuals to a future state.
- Maintain Bronco Hub training resources for campus.
- Ensure transparency and accuracy of provided information.
- Identify, plan and implement key projects to improve quality, reduce costs, increase productivity and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.
- Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives.
- Facilitate meetings and/or projects, determine audience and tactics appropriate for a particular discussion. Adapt facilitation style in order to engage a variety of group settings.
- Evaluate process improvement information, including policy and procedures to identify inefficiencies and coordinate to determine a future state that satisfies the business requirements.
- Use appropriate measurement, analysis and evaluation methods to accurately identify and document process improvements.
- Assess the cultural landscape and adapts change management strategies, as appropriate.
- Perform other duties as assigned.
Process Improvement Analyst, Senior:
- Provide updated Bronco Hub job aids for campus.
- Facilitate requests by planning, utilizing facilitation tactics including but not limited to agendas, deliverables, parking lots, etc to ensure the deliverables are met.
- Identify and provide input on process improvements to move the department forward.
- Identify, plan and implement key projects to improve quality, reduce costs, increase productivity and improve cycle time by reducing wasted time, rework, etc. resulting in significant business improvement and customer satisfaction.
- Provide management with project status updates, feedback, and appropriate reporting on key responsibilities and objectives. Preparation of monthly project scorecard reports, including visual project scorecard.
- Actively lead projects and provide individual contributions after key projects have been identified.
- Demonstrate thought leadership through participation or leadership of stakeholder/advisory groups and presentations.
- Consults with leaders and teams across the campus to identify, diagnose, and problem solve organizational development and effectiveness problems and solutions. Implements work group intervention strategies. Create team processes for optimizing results.
- May supervise staff or have leadwork responsibilities.
- Perform other duties as assigned.
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Knowledge, Skills, Abilities:
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Process Improvement Analyst:
- Experience with change management and facilitation.
- Experience with business process improvement, such as Lean.
- Experience with MicroSoft Office products.
- Excellent presentation skills with solid communication capabilities and practices, both oral and written.
- Good project management skills.
- Works well in a team environment.
- Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues.
Process Improvement Analyst, Senior:
- Proven experience in process improvement, leading and facilitating projects with a record of successful implementation.
- Experience using process improvement or project management methodologies.
- Broad strategic thinker, with a clear vision and direction of world class change management.
- Excellent presentation skills with solid communication capabilities and practices, both oral and written.
- Successful working independently and as part of a team.
- Experience conducting employee focus groups to complement quantitative surveys.
- Demonstrated ability to help leaders determine links between organizational culture, strategic initiatives, and talent.
- Excellent communication skills with the demonstrated ability to strike the right tone and select the best medium of messaging.
- A self-starter, driven by a standard of excellence.
- Commitment to lifelong learning through continual improvement, researching/studying disciplines relevant to this position.
- Strong interpersonal capabilities and ability to work cross-functionally with other leaders on sensitive and/or emotional issues.
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Minimum Qualifications:
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Process Improvement Analyst:
- Bachelor's degree and 2 years experience or equivalent level of professional experience.
Process Improvement Analyst, Senior:
- Bachelor’s degree and 5 years experience or equivalent progressive professional experience.
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Preferred Qualifications:
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Process Improvement Analyst:
- Experience working with and leading cross functional teams to improve processes and achieve milestones.
Process Improvement Analyst, Senior:
- 3 years facilitation experience.
- 3 years project management experience.
- 3 years change management experience.
- 5 years of higher education experience.
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Salary and Benefits:
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Senior role starting at $73,548.50 annually and standard Process Improvement Analyst starting at $60,673.60 annually, commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):
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Required Application Materials:
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Resume, cover letter, three professional references.
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About Us:
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Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.
Boise State is proud to be recognized by Forbes as the only Idaho employer listed in the top 100 of all national midsize and large employers. We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.
Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/
University Financial Services (UFS) is a unit within the Division of Finance and Administration. You will be joining an intentionally built culture with a strategic focus. The team follows the Enterprise Operating System (EOS) to drive results. All members of UFS are involved.
UFS's value words are:
Adaptable: adjusts to change, being flexible, versatile and cooperative.
Continuous Improvement: intentional commitment to making things better every day.
Ethical: honesty and integrity guide personal and professional behavior and judgment.
Gets Things Done: prioritizes tasks, demonstrates tenacity and achieves the end goal.
Problem Solver: demonstrates curiosity, identifies and understands the interrelated components of an issue and seeks to implement innovative solutions.
Respect: demonstrates care, concern and consideration for the perspective, needs and feelings of others.
Team Oriented: accountable to and understands the dynamics of the team; works cohesively and inclusively to accomplish a common goal.
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