Technical Records Specialist 2

Apply Now Posting Code: 2805742
Work type: Classified
Location: Boise, ID
Categories: Finance, Student Services

About Us: Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
Job Summary/Basic Function:

Provides technical support for programs and organizational activities to convey information, determine compliance, and resolve controversial situations; acts as a resident expert in the implementation and maintenance of technical program guidelines; perform related work.

Level Scope:

Applies skills and job knowledge in area of specialization; may adapt procedures, operations, techniques, tools, materials, and/or equipment to meet needs of area of specialization; may work on non-routine tasks; resolves issues/makes working decisions within area of specialization or responsibility with minimal supervision.

Essential Functions:

60% of Time the Technical Records Specialist 2 must:

  • This class is distinguished from the Technical Records Specialist 1 by the requirement for the use of judgment, discretion, and interpretation of a variety of complex guideline policies and procedures for different programs within a related field. The incumbent is responsible for the final work and any consequence of error. The work requires extensive knowledge of department programs and objectives. The program knowledge is of such a complex nature that it typically takes new incumbents a substantial amount of time to learn. Incumbents function with considerable independence and exercise discretion in applying policies and procedures.
  • Incumbents perform complex and difficult program support functions for multiple or highly specialized programs. Incumbents have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures. The work requires problem solving and negotiation skills with authority to act on decisions made. Incumbents serve as a program expert; and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers. Due to the nature of the work, incumbents have frequent contact with internal and external customers, which requires good public relation skills. Incumbents function with considerable independence and exercise discretion in applying policies and procedures. The work requires extensive knowledge of department programs and objectives. Incumbents may supervise support staff or perform leadwork duties.

35% of Time the Technical Records Specialist 2 must:

  • Perform programmatic technical support duties such as verification, awarding, disbursement and/or return of title IV funds, etc. to support the compliant administration of federal student aid within the Production team.
  • Responsible for performing processes and reviewing records to maintain compliance with various student financial aid compliance requirements such as, Return of Title IV aid calculations, Multiple Reporting Records for Pell, Unusual Enrollment History, etc.
  • Create, send and receive Federal Student Aid record files to the Department of Education’s Common Origination and Disbursement (COD) or similar system.
  • Assist with financial aid processes for students participating in various special programs, such as Study Abroad or Consortium Agreements.
  • Draft and send effective written communication to a variety of recipients.
  • Other projects, as assigned to support the successful operation of the Financial Aid and Scholarships office.

Remaining 5% duties as assigned

Knowledge, Skills, Abilities:
  • Some knowledge of: supervisory practices and data management.
  • Experience: conducting sensitive fact finding interviews; storing, retrieving and compiling information in a report format using database software and using spreadsheet software.
Minimum Qualifications:

Experience:

  • monitoring record systems to identify and correct errors;
  • interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs;
  • analyzing information and researching a variety of sources to identify and resolve problems or issues;
  • dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations;
  • entering and retrieving data using a computerized record system; composing and proofreading business correspondence.

Preferred Qualifications:

  • Direct work experience in a financial aid or scholarships office.
  • Use Excel or similar spreadsheet tools.
  • Experience balancing and coordinating high workload of multiple job duties under general supervision.
Salary and Benefits:

Salary commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://hrs.boisestate.edu/benefits/.

Required Application Materials:

Please submit a cover letter indicating your interest and qualifications for this position. Attach a resume that includes employment history (including dates of employment) and three references.

 

 

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Equal Employment Opportunity

Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616.

Jeanne Clery Act

Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling (208) 426-6911; or by sending an email to publicsafety@boisestate.edu. Annual Security and Fire Safety Report