International Student Services Coordinator

Apply now Job no: 496837
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Administration and Business Operations, Student Services

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

The International Student Services (ISS) Coordinator supports international students in their transition to a U.S. campus and supports their academic and personal success at Boise State. The position involves assessment and efforts focused on campus programming, immigration compliance, documentation, reporting, and collaborating with campus partners.

This position will work in the office on campus full-time Monday-Friday.

Department Overview:

The Center for Global Engagement (CGE) advances Boise State University’s global recognition as a metropolitan, research university and provides leadership and coordination for campus-wide internationalization efforts and initiatives.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

Program Management, Outreach and Communication (60%)
• Develop and facilitate initiatives, programs and events that encourage and guide international students to increase retention and success at Boise State University
• Maintain existing - and forge new- collaborations across campus to build a support network for international students in their academic and social trajectory at Boise State.
• Develop events and programming that encourage international student, scholar and family engagement. This involves occasional work on evenings and weekends.
• Provide leadership in designing support services oriented to international students, including providing oversight on special projects and assessment.
• Oversee regular communication with international students on issues pertaining to policy, immigration topics, academic progress, and academic expectations.
• Supervise the work of 2-3 international student peer advisors.
• Provide leadership in the design, coordination and execution of international student orientation, in collaboration with New Student Transition & Family Connections and other stakeholders. This involves two international student orientations per academic year.
• Responsible for ensuring overall excellence in responding to all inquiries pertaining to international students and cultural adjustment issues and other issues that may arise
• Represent CGE through active participation in international alumni engagement activities

Student and Faculty Support (35%)
• Serve as Designated School Officer (DSO) and Alternate Responsible Officer (ARO) for student and scholar visa/immigration compliance issues and reporting
• Collaborate with sponsoring organizations, agencies and stakeholders to serve and support sponsored students at Boise State University
• Coordinate with Housing and Residence Life in preparation of international students’ arrival to campus
• Provide academic, program, and cross-cultural advising and support to incoming and current international students
• Initiate admission and course registration process for exchange and visiting students
• Intervene as necessary for concerns/issues revolving registration, full course of study, extensions, special circumstances, etc. Communicate regularly and assist in problem solving with a variety of international partners on student issues
• Serve as advisor to student clubs as needed and work closely with student organizations and clubs for programmatic events
• Support, empower, and educate faculty and department chairs around all aspects of international student needs. Includes designing and facilitating occasional intercultural communication skills workshops and trainings for faculty, staff and students
• Use and analyze data to inform improvements on student support services, and determine the impact of policies and programming on international students. Conducts assessments on expected outcomes for international students as defined by the Center for Global Engagement
• Assist the Director by identifying, proposing and implementing continued improvements to current procedures and operations
• Design and conduct international student surveys to ensure ISS and the CGE are meeting and exceeding the needs of students

Other duties as assigned (5%)
• Represent the department as needed at events and meetings
• Emergency preparedness and response for international student emergencies
• Special projects and other duties as assigned by the Director

Knowledge, Skills, Abilities:

● Excellent written and verbal communication skills
● Ability to think analytically and critically
● Experience planning and organizing projects and delegating work

Minimum Qualifications:

● Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.

● Position requires proof of U.S. citizenship or permanent resident status to serve as a Designated School Official (DSO) and Alternate Responsible Officer (ARO), per Department of Homeland Security and Department of State regulations.

Preferred Qualifications:

• Master’s degree in international education, counseling or related field
• Two years of experience in working in an international student office, including experience communicating the needs of the international community with academic and campus support services.
• Experience advising undergraduate and graduate international students, as well as awareness of the unique challenges and immigration restrictions for international students on F1 or J1 student visas.
• Experience studying, living, or working abroad or working with multicultural populations
• Foreign language ability
• One year or more of living and working outside the U.S.
• Previous ARO and DSO experience
• Demonstrated leadership in student success driven programming
Salary and Benefits:

Salary is $52,500/yr. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Resume and Cover Letter



Advertised: Mountain Daylight Time
Applications close: Mountain Daylight Time

Back to search results Apply now Refer a friend

Share this:

| More

Subscribe to Jobs
Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to
Annual Security and Fire Safety Report