Financial Aid Counselor, Client Services

Apply now Job no: 497169
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Student Services, Financial Aid

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

Provide service to students and families by guiding them through the aid application process, handling professional judgement decisions, and perform job functions related to those services.

Department Overview:

The Financial Aid Counselor at Boise State University will work within a collaborative, team environment to administer various financial aid programs within regulatory requirements and counsel students, parents, faculty and staff to support access to various student aid programs.

Level Scope:

The main purpose of this position is to work within a collaborative team environment to administer various student financial aid programs within regulatory requirements and counsel students, parents, faculty, and staff to support access to the various student aid programs. This position may also act as a mentor, project leader or supervisor for 1-2 classified staff, as assigned.

Essential Functions:

60% of Time the Financial Aid Counselor, Client Services must:

  • Advise and counsel students and families on the financial aid application process and special circumstances for individual applicants via walk-in, multi-line phone system, email and online interactions.
  • As a member of the financial aid and scholarships team, collaborate to successfully administer federal and state student financial aid programs (student eligibility, need analysis, verification, awarding, ISIR corrections, disbursement, return to Title IV, etc.) within the guidelines of institutional, private, state, and federal regulations, guidelines and policies. 
  • Evaluate unusual/extenuating circumstance documentation or information provided by the student; exercise professional judgment by adjusting cost of attendance, income, dependency status, or satisfactory academic progress based on established policies or guidelines.
  • Advise on student loan application, consolidation and loan repayment option.
  • Develop and present informational financial aid programs and community outreach events to local high school students, families and various other groups.


35% of Time the Financial Aid Counselor, Client Services must:

Interaction with Technology

  • Understand and use technology systems including but not limited to: Common Origination and Disbursement (COD), National Student Loan Data System (NSLDS), FAAccess to CPS online, EdConnect, Electronic Loan Management (ELM), PS Campus Solutions, Perceptive Content, etc.
  • In collaboration with the Systems team, assist in testing of enterprise resource management systems setup, upgrades and modifications.
  • Remain current in knowledge and understanding of regulations and technology changes, as needed.

Programmatic duties:

  • Responsibility for specific programmatic duties, such as: Work Study administration, Satisfactory Academic Progress Appeals, verification of eligible citizenship status, assigned work logs, etc.
  • Identify and prioritize issues; perform research, offer solutions, options and strategies. Refer to appropriate person or department as needed, and/or arrange for required assistance.

5% of Time the Financial Aid Counselor, Client Services must perform other duties as assigned. 

Supervision/team management:

  • Provide training, direction, feedback, and evaluations to direct reports (if assigned) and/or leading a project team in collaboration with supervisor
Knowledge, Skills, Abilities:
  • Decision making skills
  • Attention to detail
  • Ability to work independently or in a group
  • Strong communication skills
  • Knowledge of institutional, state and federal financial aid regulations
  • Demonstrated analytical and problem-solving skills
  • Ability to handle a large volume of deadline-driven tasks with a moderate level of supervision
  • Knowledge of multiple online database systems including COD, NSLDS, CPS, and a financial aid enterprise resource management system such as PeopleSoft
  • Understanding of University policies and processes, particularly in the areas of Admissions and Registration
Minimum Qualifications:

ASSOCIATE LEVEL: Bachelor’s degree or relevant experience

INTERMEDIATE LEVEL: Bachelor’s degree or relevant experience, plus 2 years professional experience.

SENIOR LEVEL: Bachelor’s degree or relevant experience, plus 5 years professional experience

Salary and Benefits:

Salary starting at $42,452.80. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:

Resume, Cover Letter, 3 References



Advertised: Mountain Daylight Time
Applications close: Mountain Daylight Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. If you require an accommodation to complete this application, please contact Human Resources at 208-426-1616
Jeanne Clery Act
Each year, Boise State University prepares an Annual Security Report and Annual Fire Safety Report as part of the University's commitment to safety and security on campus and in compliance with the Jeanne Clery Disclosure of Campus Security Police and Crime Statistics Act. The report includes statistics for the previous three years concerning reported crimes that occurred on the main Boise State campus, all of Boise State's separate campuses, in certain off-campus buildings or property owned or controlled by Boise State, and on public property within, or immediately adjacent to and accessible from Boise State's campuses. Also included in the report are the University's institutional policies and procedures concerning campus security, including those related to sexual assault, campus alerts, drug and alcohol use, and others. You can obtain a copy of the report by accessing the following website or you can request a copy of the report by contacting the University's Department of Public Safety at 2245 University Drive, Boise, Idaho 83706; by calling 208-426-6911; or by sending an email to
Annual Security and Fire Safety Report