Residential Case Manager

Apply now Job no: 497496
Work type: Non-Classified/Professional
Location: Boise, ID
Categories: Housing, Student Services

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at

Boise State University is building an inclusive community of faculty and staff whose unique skills, cultural contributions, work history, and perspectives create a rich and rewarding academic experience for our students. Research demonstrates that people thrive when they feel welcome, respected, and inspired. We seek applicants who are committed to helping us achieve our vision of a diverse and inclusive community. Applications from members of historically marginalized groups, including women, BIPOC (Black, Indigenous, and People of Color), those with disabilities, members of the LGBTQ+ community, those who have served in the military, and members of other underrepresented communities are strongly encouraged.

Job Summary/Basic Function:

Provide client-centered support services, valuable educational opportunities, quality supervision of peer educators, and strong leadership on relevant campus and community committees.

Department Overview:

The Residential Student Case Manager provides non-clinical case management services to students in residence (living in campus housing) whose academic and community success is being impacted by behavioral health and wellbeing needs. This position will provide training to Housing & Residence Life (HRL) staff, aid with the transition to on campus living, and support general wellbeing efforts within the department.

Level Scope:

Fully competent and productive professional contributor who applies acquired job skills, policies, and procedures to complete substantive assignments/projects/tasks of moderate scope and complexity. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. May provide guidance and assistance to entry level professionals and/or support employees.

Essential Functions:

60% of time the Residential Case Manager must:

  • Maintain case history records and prepare reports.
  • Interview clients individually, in families, or in groups, assessing their situations, capabilities, and problems to determine what services are required to meet their needs.
  • Serve as liaisons between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors, and other contacts.
  • Develop and review service plans in consultation with clients and perform follow-ups assessing the quantity and quality of services provided.
  • Develops, implements, and coordinates University-wide programs that focus primarily on awareness, prevention, intervention, and risk reduction of stalking, sexual assault, and relationship violence.
  • Provides administrative direction, leadership and daily supervision of violence prevention and support program and other similar direct services
  • Provides direct crisis intervention and advocacy services to students. Provides consultation to faculty or staff responding to students in crisis.
  • Implements and facilitates University-wide training for front-line service providers
  • Maintains on-going relationships with on and off campus agencies to increase effectiveness and coordination of services

35% of time the Residential Case Manager must:

  • Provide case management services to residential students experiencing various challenges through outreach communication, individualized meetings (develop action plans, monitor goals, support resource navigation, assist with problem-solving, and provide advocacy support), suicide screening and coordination of care with campus and community resources.
  • Maintain timely case management records including updated case records in the database. This position will have access to confidential records and information and will need to practice discretion within their work.
  • Develop and review support plans in consultation with students and perform follow-ups assessing the quantity and quality of services provided.
  • Serve on the Student Intervention Team, providing weekly updates and communicating trends observed in cases/situations involving residential students to the appropriate parties in Housing and Residence Life.
  • Provide direct crisis intervention and advocacy services to residential students.

5% of time the Residential Case Manager must:

  • Perform other duties as assigned. 
Knowledge, Skills, Abilities:
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
  • Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Minimum Qualifications:

Bachelor’s Degree and 2 years of professional experience or equivalent relevant experience.

Preferred Qualifications:

  • Master’s degree in social work or a related field
  • Experience working with emerging adults
  • Experience with mental health crisis work
Salary and Benefits:

$48,000 annually. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at

Required Application Materials:
  • Cover Letter
  • Resume
  • References



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Applications close: Mountain Daylight Time

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Equal Employment Opportunity
Boise State University is an affirmative action, equal opportunity employer. Boise State University is building a culturally diverse faculty and staff and strongly encourages applications from women, minorities, individuals with disabilities and covered veterans. As a federal contractor, the University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. View Boise State's complete Pay Transparency Policy Statement. Boise State University is committed to providing access and reasonable accommodations for individuals with disabilities. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 426-1616 or
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Annual Security and Fire Safety Report